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Writing Standard Operating Procedures for Office Functions

Equip administrators to document the routine tasks and processes their offices depend on so that work continues smoothly even when key people are absent. Participants learn to map a process, write clear step by step procedures, add useful checklists and keep documents current. For African organisations facing staff turnover and knowledge loss, well written procedures protect continuity and speed up training.

What you will be able to do

  • Map an office process from start to finish before documenting it.
  • Write clear, numbered procedures that anyone can follow.
  • Add checklists, templates and screenshots that aid the reader.
  • Structure a procedure library that is easy to search and maintain.
  • Review and update procedures as processes change.
  • Use procedures to train new staff and cover absences.

Course outline

  1. 01Why Documented Procedures Matter
  2. 02Mapping an Office Process
  3. 03Writing Clear Step by Step Instructions
  4. 04Checklists, Templates and Visuals
  5. 05Structuring a Procedure Library
  6. 06Reviewing and Updating Procedures
  7. 07Using Procedures for Training

Who should attend

This course suits office managers, administrators, team coordinators and support staff who document and standardise office processes.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 18 Aug 2026Online2US$900
24 to 25 Aug 2026Mozambique2US$1,100
31 Aug to 1 Sep 2026Cairo2US$1,100
7 to 8 Sep 2026Accra2US$1,100
14 to 15 Sep 2026Lusaka2US$1,100
21 to 22 Sep 2026Kigali2US$1,100
28 to 29 Sep 2026Nairobi2US$1,100
5 to 6 Oct 2026Durban2R10,000
12 to 13 Oct 2026Johannesburg2R10,000
26 to 27 Oct 2026Mauritius2US$1,100
2 to 3 Nov 2026Dubai2US$1,100
9 to 10 Nov 2026Lagos2US$1,100
16 to 17 Nov 2026Harare2US$1,100
23 to 24 Nov 2026Kampala2US$1,100
30 Nov to 1 Dec 2026Dar es Salaam2US$1,100
7 to 8 Dec 2026Pretoria2R10,000
14 to 15 Dec 2026Cape Town2R10,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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