Total Quality Management Foundations for African Organisations

Many African businesses treat quality as an inspection department rather than an organisation wide responsibility, so defects and rework quietly erode margins. This course introduces Total Quality Management as a practical framework that engages every function, from the shop floor to the boardroom, in continuous improvement. Delegates learn how to build a quality culture that fits local resource constraints and customer expectations across markets such as South Africa, Kenya, and Nigeria.

What you will be able to do

Explain the core principles of Total Quality Management and how they differ from inspection based quality control.
Assess the current quality maturity of an organisation using a simple structured diagnostic.
Identify the roles of leadership, employees, and suppliers in building a quality culture.
Apply basic quality tools to a real workplace improvement opportunity.
Design a phased TQM implementation roadmap suited to limited budgets and skills.
Measure the business benefits of quality improvement using cost and customer indicators.

Course outline

01Evolution From Inspection to Total Quality
02The Eight Principles of Quality Management
03Leadership Commitment and Quality Culture
04Engaging Employees and Frontline Teams
05Basic Quality Tools for Everyday Problems
06Involving Suppliers and Customers in Quality
07Building a Phased Implementation Roadmap
08Measuring the Return on Quality Investment

Who should attend

This course suits managers, supervisors, and quality practitioners who want to move their organisation from reactive inspection to a company wide culture of quality and continuous improvement.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 19 Aug 2026	Kampala	3	US$1,500
24 to 26 Aug 2026	Dar es Salaam	3	US$1,500
31 Aug to 2 Sep 2026	Pretoria	3	R13,000
7 to 9 Sep 2026	Cape Town	3	R13,000
21 to 23 Sep 2026	Online	3	US$900
28 to 30 Sep 2026	Mozambique	3	US$1,500
5 to 7 Oct 2026	Cairo	3	US$1,500
12 to 14 Oct 2026	Accra	3	US$1,500
19 to 21 Oct 2026	Lusaka	3	US$1,500
26 to 28 Oct 2026	Kigali	3	US$1,500
2 to 4 Nov 2026	Nairobi	3	US$1,500
9 to 11 Nov 2026	Durban	3	R13,000
16 to 18 Nov 2026	Johannesburg	3	R13,000
30 Nov to 2 Dec 2026	Mauritius	3	US$1,500
7 to 9 Dec 2026	Dubai	3	US$1,500
14 to 16 Dec 2026	Lagos	3	US$1,500
21 to 23 Dec 2026	Harare	3	US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Total Quality Management Foundations for African Organisations privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house