Two thirds of corrective actions address a symptom and the failure returns within the quarter. Delegates practise structured investigation on customer complaints and production defects, using cause and effect analysis, the five whys done properly, and fault trees, then write actions that survive verification.
Quality engineers, quality inspectors, production supervisors, process engineers and anyone who chairs nonconformance or customer complaint investigations.
| Dates | Venue | Days | Fee | Calendar |
|---|---|---|---|---|
| 17 to 19 Aug 2026 | Dubai | 3 | US$1,500 | |
| 24 to 26 Aug 2026 | Lagos | 3 | US$1,500 | |
| 31 Aug to 2 Sep 2026 | Harare | 3 | US$1,500 | |
| 7 to 9 Sep 2026 | Kampala | 3 | US$1,500 | |
| 14 to 16 Sep 2026 | Dar es Salaam | 3 | US$1,500 | |
| 21 to 23 Sep 2026 | Pretoria | 3 | R13,000 | |
| 28 to 30 Sep 2026 | Cape Town | 3 | R13,000 | |
| 12 to 14 Oct 2026 | Online | 3 | US$900 | |
| 19 to 21 Oct 2026 | Mozambique | 3 | US$1,500 | |
| 26 to 28 Oct 2026 | Cairo | 3 | US$1,500 | |
| 2 to 4 Nov 2026 | Accra | 3 | US$1,500 | |
| 9 to 11 Nov 2026 | Lusaka | 3 | US$1,500 | |
| 16 to 18 Nov 2026 | Kigali | 3 | US$1,500 | |
| 23 to 25 Nov 2026 | Nairobi | 3 | US$1,500 | |
| 30 Nov to 2 Dec 2026 | Durban | 3 | R13,000 | |
| 7 to 9 Dec 2026 | Johannesburg | 3 | R13,000 | |
| 21 to 23 Dec 2026 | Mauritius | 3 | US$1,500 |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
Six Sigma fails in South African plants when it is taught as statistics rather than as a way to run improvement projects under real...
Most quality systems fail their internal audits on the same handful of clauses. The ISO 9001 standard is studied here as a body of...
Unplanned breakdowns cost more than the repair. Grid instability and hard starts after load shedding have shortened equipment life across...