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Quality Nonconformance and Corrective Action

Two thirds of corrective actions address a symptom and the failure returns within the quarter. Delegates practise structured investigation on customer complaints and production defects, using cause and effect analysis, the five whys done properly, and fault trees, then write actions that survive verification.

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What you will be able to do

  • Separate the problem definition from the assumed cause before any investigation starts.
  • Gather production records, inspection data and operator accounts around a nonconformance.
  • Apply cause and effect diagrams, the five whys and fault tree analysis to the appropriate problem type.
  • Distinguish physical, human and system level causes so that actions reach the right layer.
  • Write corrective actions that are specific, owned, dated and testable.
  • Verify effectiveness after implementation and escalate when a fix has not worked.

Course outline

  1. 01Problem definition and data gathering
  2. 02Interviewing operators without leading the answer
  3. 03Cause and effect analysis and the five whys
  4. 04Fault tree and event tree methods
  5. 05Physical, human and system level causes
  6. 06Writing corrective and preventive actions
  7. 07Effectiveness verification and recurrence tracking

Who should attend

Quality engineers, quality inspectors, production supervisors, process engineers and anyone who chairs nonconformance or customer complaint investigations.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
6 to 8 Oct 2026Johannesburg3R13,000Closed
7 to 9 Oct 2026Cape Town3R13,000Closed
12 to 14 Oct 2026Durban3R13,000Closed
13 to 15 Oct 2026Pretoria3R13,000Register
14 to 16 Oct 2026Windhoek3US$1,500Register
19 to 21 Oct 2026Gaborone3US$1,500Register
20 to 22 Oct 2026Maseru3US$1,500Register
21 to 23 Oct 2026Mbabane3US$1,500Register
26 to 28 Oct 2026Lusaka3US$1,500Register
27 to 29 Oct 2026Harare3US$1,500Register
28 to 30 Oct 2026Lilongwe3US$1,500Register
2 to 4 Nov 2026Blantyre3US$1,500Register
3 to 5 Nov 2026Mozambique3US$1,500Register
4 to 6 Nov 2026Nairobi3US$1,500Register
9 to 11 Nov 2026Dar es Salaam3US$1,500Register
10 to 12 Nov 2026Kigali3US$1,500Register
11 to 13 Nov 2026Kampala3US$1,500Register
16 to 18 Nov 2026Accra3US$1,500Register
17 to 19 Nov 2026Lagos3US$1,500Register
18 to 20 Nov 2026Cairo3US$1,500Register
23 to 25 Nov 2026Mauritius3US$1,500Register
24 to 26 Nov 2026Dubai3US$1,500Register
25 to 27 Nov 2026Online3US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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