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Switchboard, Mailroom and Office Support Services Management

Run the front line support services that keep an organisation connected and running. Participants learn to manage the switchboard, incoming and outgoing mail, couriers and general office support so that South African offices handle calls, deliveries and daily requests reliably, courteously and with clear accountability across the support team.

What you will be able to do

  • Organise switchboard operations for prompt and courteous call handling.
  • Manage incoming and outgoing mail with accurate sorting and distribution.
  • Coordinate couriers and deliveries with proper tracking and sign off.
  • Set service standards for common office support requests.
  • Supervise and roster support staff for consistent daily coverage.
  • Handle peak periods, absences and service failures calmly.

Course outline

  1. 01Managing Switchboard Operations
  2. 02Incoming and Outgoing Mail Handling
  3. 03Courier and Delivery Coordination
  4. 04Setting Office Support Standards
  5. 05Rostering and Supervising Support Staff
  6. 06Handling Peaks and Service Failures
  7. 07Continuous Improvement of Support Services

Who should attend

This course suits switchboard supervisors, mailroom staff, office support coordinators and administrators responsible for front line office services.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Cairo3US$1,500
24 to 26 Aug 2026Accra3US$1,500
31 Aug to 2 Sep 2026Lusaka3US$1,500
7 to 9 Sep 2026Kigali3US$1,500
14 to 16 Sep 2026Nairobi3US$1,500
21 to 23 Sep 2026Durban3R13,000
28 to 30 Sep 2026Johannesburg3R13,000
12 to 14 Oct 2026Mauritius3US$1,500
19 to 21 Oct 2026Dubai3US$1,500
26 to 28 Oct 2026Lagos3US$1,500
2 to 4 Nov 2026Harare3US$1,500
9 to 11 Nov 2026Kampala3US$1,500
16 to 18 Nov 2026Dar es Salaam3US$1,500
23 to 25 Nov 2026Pretoria3R13,000
30 Nov to 2 Dec 2026Cape Town3R13,000
14 to 16 Dec 2026Online3US$900
21 to 23 Dec 2026Mozambique3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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