Root Cause Analysis and Structured Problem Solving

South African manufacturers and service providers often close out defects with quick fixes that mask the real cause, so problems return within weeks and rework costs climb. This course teaches structured problem solving methods, including 5 Whys, fishbone diagrams, and is/is not analysis, so teams can identify true root causes, agree effective corrective actions, and stop recurring failures before they reach customers or auditors.

What you will be able to do

Explain the difference between symptoms, causes, and root causes in a manufacturing or service context.
Apply structured tools such as 5 Whys, fishbone diagrams, and is/is not analysis to real workplace problems.
Facilitate a root cause investigation with a cross functional team without assigning blame.
Develop corrective actions that address root causes rather than symptoms.
Evaluate the effectiveness of a corrective action using follow up data.
Document a root cause investigation in a format suitable for internal audits and customer reviews.

Course outline

01Symptoms Versus Root Causes
02The 5 Whys Technique
03Fishbone and Cause Mapping
04Is/Is Not Problem Definition
05Facilitating Cross Functional Investigations
06Verifying Root Causes With Data
07Writing Effective Corrective Actions
08Tracking and Closing Out Actions

Who should attend

This course is designed for quality officers, production supervisors, maintenance technicians, and continuous improvement coordinators who investigate recurring defects and nonconformances.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Dubai	2	US$1,100
24 to 25 Aug 2026	Lagos	2	US$1,100
31 Aug to 1 Sep 2026	Harare	2	US$1,100
7 to 8 Sep 2026	Kampala	2	US$1,100
14 to 15 Sep 2026	Dar es Salaam	2	US$1,100
21 to 22 Sep 2026	Pretoria	2	R10,000
28 to 29 Sep 2026	Cape Town	2	R10,000
12 to 13 Oct 2026	Online	2	US$900
19 to 20 Oct 2026	Mozambique	2	US$1,100
26 to 27 Oct 2026	Cairo	2	US$1,100
2 to 3 Nov 2026	Accra	2	US$1,100
9 to 10 Nov 2026	Lusaka	2	US$1,100
16 to 17 Nov 2026	Kigali	2	US$1,100
23 to 24 Nov 2026	Nairobi	2	US$1,100
30 Nov to 1 Dec 2026	Durban	2	R10,000
7 to 8 Dec 2026	Johannesburg	2	R10,000
21 to 22 Dec 2026	Mauritius	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Root Cause Analysis and Structured Problem Solving privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house