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Reception Rostering and Front Desk Shift Coverage Management

A front desk that is never left unattended depends on well planned rosters and reliable shift coverage. This course helps supervisors plan reception rosters, arrange cover for leave and breaks and keep service consistent across the day. Participants learn to balance fairness, cost and coverage in busy African front office environments.

What you will be able to do

  • Plan reception rosters that keep the front desk covered at all times.
  • Arrange cover for breaks, leave and unexpected absences.
  • Balance fairness, workload and cost when scheduling shifts.
  • Set clear handover routines between reception shifts.
  • Maintain consistent service standards across all shifts.
  • Track attendance and adjust rosters as demand changes.

Course outline

  1. 01Principles of Reception Rostering
  2. 02Planning Rosters for Full Coverage
  3. 03Arranging Cover for Leave and Absence
  4. 04Balancing Fairness, Workload and Cost
  5. 05Shift Handover Routines
  6. 06Maintaining Service Standards Across Shifts
  7. 07Tracking Attendance and Adjusting Rosters

Who should attend

This course suits front office supervisors, senior receptionists and administrators responsible for reception rosters and front desk shift coverage.

Dates, venues and fees

DatesVenueDaysFeeCalendar
24 to 25 Aug 2026Online2US$900
31 Aug to 1 Sep 2026Mozambique2US$1,100
7 to 8 Sep 2026Cairo2US$1,100
14 to 15 Sep 2026Accra2US$1,100
21 to 22 Sep 2026Lusaka2US$1,100
28 to 29 Sep 2026Kigali2US$1,100
5 to 6 Oct 2026Nairobi2US$1,100
12 to 13 Oct 2026Durban2R10,000
19 to 20 Oct 2026Johannesburg2R10,000
2 to 3 Nov 2026Mauritius2US$1,100
9 to 10 Nov 2026Dubai2US$1,100
16 to 17 Nov 2026Lagos2US$1,100
23 to 24 Nov 2026Harare2US$1,100
30 Nov to 1 Dec 2026Kampala2US$1,100
7 to 8 Dec 2026Dar es Salaam2US$1,100
14 to 15 Dec 2026Pretoria2R10,000
21 to 22 Dec 2026Cape Town2R10,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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