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Quality Management for Contract and Outsourced Manufacturing

Brand owners increasingly rely on contract manufacturers, yet quality problems at an outsourced site quickly become the brand owner's problem. This course teaches how to set clear quality requirements, monitor outsourced production, and manage the relationship for consistent results. Delegates learn practical controls that both brand owners and contract manufacturers in Africa can use to protect quality across the arrangement.

What you will be able to do

  • Define clear quality requirements and specifications for outsourced production.
  • Establish quality agreements and responsibilities between the parties.
  • Monitor contract manufacturer performance with the right metrics and audits.
  • Manage nonconformances and corrective action across organisational boundaries.
  • Control changes to product, process, and materials at the contract site.
  • Build a working relationship that supports continuous quality improvement.

Course outline

  1. 01Risks in Outsourced Manufacturing
  2. 02Setting Quality Requirements and Specifications
  3. 03Quality Agreements and Responsibilities
  4. 04Monitoring Performance and Auditing
  5. 05Managing Nonconformances Across Sites
  6. 06Change Control at the Contract Site
  7. 07Building a Quality Focused Relationship

Who should attend

This course is intended for quality managers, procurement professionals, and operations leaders who either place work with contract manufacturers or run outsourced manufacturing for brand owners.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Cape Town3R13,000
31 Aug to 2 Sep 2026Online3US$900
7 to 9 Sep 2026Mozambique3US$1,500
14 to 16 Sep 2026Cairo3US$1,500
21 to 23 Sep 2026Accra3US$1,500
28 to 30 Sep 2026Lusaka3US$1,500
5 to 7 Oct 2026Kigali3US$1,500
12 to 14 Oct 2026Nairobi3US$1,500
19 to 21 Oct 2026Durban3R13,000
26 to 28 Oct 2026Johannesburg3R13,000
9 to 11 Nov 2026Mauritius3US$1,500
16 to 18 Nov 2026Dubai3US$1,500
23 to 25 Nov 2026Lagos3US$1,500
30 Nov to 2 Dec 2026Harare3US$1,500
7 to 9 Dec 2026Kampala3US$1,500
14 to 16 Dec 2026Dar es Salaam3US$1,500
21 to 23 Dec 2026Pretoria3R13,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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