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Professional Telephone and Virtual Meeting Etiquette

Make every call and online meeting reflect well on the organisation. Participants build confident telephone technique, clear virtual meeting habits and professional message handling so that South African offices give clients and colleagues a courteous, efficient experience whether the contact is a quick call or a full video conference.

What you will be able to do

  • Answer, transfer and screen calls with courtesy and confidence.
  • Take clear, accurate messages and follow through on commitments.
  • Handle difficult or upset callers calmly and professionally.
  • Prepare and host virtual meetings that start on time and stay focused.
  • Apply camera, audio and etiquette basics for a polished online presence.
  • Follow up meetings with concise notes and clear action points.

Course outline

  1. 01Professional Telephone Technique
  2. 02Answering, Transferring and Screening Calls
  3. 03Taking and Following Up Messages
  4. 04Handling Difficult Callers
  5. 05Preparing and Hosting Virtual Meetings
  6. 06Camera, Audio and Online Etiquette
  7. 07Meeting Follow Up and Action Notes

Who should attend

This course suits receptionists, switchboard operators, administrators and support staff who handle telephone calls and coordinate virtual meetings.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 18 Aug 2026Kampala2US$1,100
24 to 25 Aug 2026Dar es Salaam2US$1,100
31 Aug to 1 Sep 2026Pretoria2R10,000
7 to 8 Sep 2026Cape Town2R10,000
21 to 22 Sep 2026Online2US$900
28 to 29 Sep 2026Mozambique2US$1,100
5 to 6 Oct 2026Cairo2US$1,100
12 to 13 Oct 2026Accra2US$1,100
19 to 20 Oct 2026Lusaka2US$1,100
26 to 27 Oct 2026Kigali2US$1,100
2 to 3 Nov 2026Nairobi2US$1,100
9 to 10 Nov 2026Durban2R10,000
16 to 17 Nov 2026Johannesburg2R10,000
30 Nov to 1 Dec 2026Mauritius2US$1,100
7 to 8 Dec 2026Dubai2US$1,100
14 to 15 Dec 2026Lagos2US$1,100
21 to 22 Dec 2026Harare2US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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