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Professional Email and Inbox Management for Administrators

Help administrative staff master the email inbox that sits at the centre of their working day in African organisations. Participants learn to organise high volume inboxes, write clear professional messages, manage shared and delegated mailboxes, and keep nothing important slipping through the cracks. The course turns email from a source of stress into a well controlled workflow.

What you will be able to do

  • Organise a high volume inbox using folders, rules and priority markers.
  • Write clear, courteous emails that get a prompt and useful response.
  • Manage shared and delegated mailboxes on behalf of managers.
  • Set up follow up systems so no request or commitment is forgotten.
  • Apply etiquette on copying, replying to all and escalation.
  • Protect sensitive information when forwarding and distributing email.

Course outline

  1. 01Taking Control of a Busy Inbox
  2. 02Folders, Rules and Priority Systems
  3. 03Writing Clear Professional Emails
  4. 04Managing Shared and Delegated Mailboxes
  5. 05Follow Up and Reminder Systems
  6. 06Email Etiquette and Escalation
  7. 07Protecting Sensitive Information

Who should attend

This course suits office administrators, personal assistants, receptionists and support staff who manage busy or shared email inboxes.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 18 Aug 2026Kigali2US$1,100
24 to 25 Aug 2026Nairobi2US$1,100
31 Aug to 1 Sep 2026Durban2R10,000
7 to 8 Sep 2026Johannesburg2R10,000
21 to 22 Sep 2026Mauritius2US$1,100
28 to 29 Sep 2026Dubai2US$1,100
5 to 6 Oct 2026Lagos2US$1,100
12 to 13 Oct 2026Harare2US$1,100
19 to 20 Oct 2026Kampala2US$1,100
26 to 27 Oct 2026Dar es Salaam2US$1,100
2 to 3 Nov 2026Pretoria2R10,000
9 to 10 Nov 2026Cape Town2R10,000
23 to 24 Nov 2026Online2US$900
30 Nov to 1 Dec 2026Mozambique2US$1,100
7 to 8 Dec 2026Cairo2US$1,100
14 to 15 Dec 2026Accra2US$1,100
21 to 22 Dec 2026Lusaka2US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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