Pharmacy and Dispensary Operations Management

Prepare pharmacy managers and dispensary supervisors to run efficient and safe medicine services in South African clinics, hospitals and community pharmacies. The programme covers dispensing workflow, stock rotation, cold chain integrity, controlled substance registers and waiting time reduction. Participants apply practical tools to cut queues, prevent stock outs of essential medicines and maintain the accurate records expected in busy dispensing environments.

What you will be able to do

Streamline dispensing workflow to shorten patient waiting times.
Manage medicine stock rotation to prevent expiry and stock outs.
Maintain cold chain integrity for temperature sensitive medicines.
Keep accurate controlled substance and Schedule registers.
Coordinate procurement and reordering of essential medicines.
Monitor dispensary indicators to improve service and safety.

Course outline

01Pharmacy and Dispensary Operations Overview
02Dispensing Workflow and Queue Management
03Medicine Stock Rotation and Expiry Control
04Cold Chain and Storage Integrity
05Controlled Substance Registers and Records
06Reordering and Essential Medicine Availability
07Safety and Error Prevention in Dispensing
08Dispensary Performance Indicators

Who should attend

This course is designed for pharmacy managers, dispensary supervisors, pharmacist assistants in charge and stock controllers in medicine services.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Johannesburg	2	R10,000
31 Aug to 1 Sep 2026	Mauritius	2	US$1,100
7 to 8 Sep 2026	Dubai	2	US$1,100
14 to 15 Sep 2026	Lagos	2	US$1,100
21 to 22 Sep 2026	Harare	2	US$1,100
28 to 29 Sep 2026	Kampala	2	US$1,100
5 to 6 Oct 2026	Dar es Salaam	2	US$1,100
12 to 13 Oct 2026	Pretoria	2	R10,000
19 to 20 Oct 2026	Cape Town	2	R10,000
2 to 3 Nov 2026	Online	2	US$900
9 to 10 Nov 2026	Mozambique	2	US$1,100
16 to 17 Nov 2026	Cairo	2	US$1,100
23 to 24 Nov 2026	Accra	2	US$1,100
30 Nov to 1 Dec 2026	Lusaka	2	US$1,100
7 to 8 Dec 2026	Kigali	2	US$1,100
14 to 15 Dec 2026	Nairobi	2	US$1,100
21 to 22 Dec 2026	Durban	2	R10,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Pharmacy and Dispensary Operations Management privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house