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Patient Flow and Outpatient Department Management

Long queues and crowded outpatient departments are a persistent challenge across African facilities. This course gives managers practical tools to map patient flow, remove bottlenecks and redesign outpatient processes for shorter waits. Participants apply flow analysis, appointment models and queue management to improve both patient experience and staff productivity.

What you will be able to do

  • Map patient flow through outpatient and clinic services.
  • Identify bottlenecks and causes of long waiting times.
  • Redesign appointment and triage models to smooth demand.
  • Apply queue management and space layout improvements.
  • Coordinate registration, consultation, pharmacy and payment steps.
  • Measure waiting times, throughput and patient experience gains.

Course outline

  1. 01Patient Flow Mapping Techniques
  2. 02Bottleneck and Wait Time Analysis
  3. 03Appointment and Triage Models
  4. 04Queue Management and Layout
  5. 05Coordinating the Outpatient Journey
  6. 06Demand and Capacity Balancing
  7. 07Measuring Waits and Throughput
  8. 08Sustaining Flow Improvements

Who should attend

This course suits outpatient managers, clinic managers, patient services coordinators and quality improvement staff tackling flow and waiting times.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Kigali3US$1,500
24 to 26 Aug 2026Nairobi3US$1,500
31 Aug to 2 Sep 2026Durban3R13,000
7 to 9 Sep 2026Johannesburg3R13,000
21 to 23 Sep 2026Mauritius3US$1,500
28 to 30 Sep 2026Dubai3US$1,500
5 to 7 Oct 2026Lagos3US$1,500
12 to 14 Oct 2026Harare3US$1,500
19 to 21 Oct 2026Kampala3US$1,500
26 to 28 Oct 2026Dar es Salaam3US$1,500
2 to 4 Nov 2026Pretoria3R13,000
9 to 11 Nov 2026Cape Town3R13,000
23 to 25 Nov 2026Online3US$900
30 Nov to 2 Dec 2026Mozambique3US$1,500
7 to 9 Dec 2026Cairo3US$1,500
14 to 16 Dec 2026Accra3US$1,500
21 to 23 Dec 2026Lusaka3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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