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Patient Case Management and Integrated Care Coordination

Equip coordinators to manage complex patients who move between services, so care is joined up rather than fragmented. Participants learn case identification, care planning, multidisciplinary coordination and follow up methods for chronic and high need patients in African health systems. The course reduces duplication, missed appointments and avoidable readmissions.

What you will be able to do

  • Identify patients who benefit from active case management.
  • Develop individualised care plans with clear goals.
  • Coordinate multidisciplinary teams across services.
  • Track appointments, adherence and follow up actions.
  • Link patients to community and social support resources.
  • Measure case management outcomes and readmission trends.

Course outline

  1. 01Foundations of Case Management
  2. 02Case Identification and Stratification
  3. 03Individualised Care Planning
  4. 04Multidisciplinary Coordination
  5. 05Follow Up and Adherence Tracking
  6. 06Linking Community and Social Support
  7. 07Outcome and Readmission Measurement

Who should attend

This course suits case managers, care coordinators, chronic care nurses and programme staff supporting complex and high need patients.

Dates, venues and fees

DatesVenueDaysFeeCalendar
24 to 26 Aug 2026Online3US$900
31 Aug to 2 Sep 2026Mozambique3US$1,500
7 to 9 Sep 2026Cairo3US$1,500
14 to 16 Sep 2026Accra3US$1,500
21 to 23 Sep 2026Lusaka3US$1,500
28 to 30 Sep 2026Kigali3US$1,500
5 to 7 Oct 2026Nairobi3US$1,500
12 to 14 Oct 2026Durban3R13,000
19 to 21 Oct 2026Johannesburg3R13,000
2 to 4 Nov 2026Mauritius3US$1,500
9 to 11 Nov 2026Dubai3US$1,500
16 to 18 Nov 2026Lagos3US$1,500
23 to 25 Nov 2026Harare3US$1,500
30 Nov to 2 Dec 2026Kampala3US$1,500
7 to 9 Dec 2026Dar es Salaam3US$1,500
14 to 16 Dec 2026Pretoria3R13,000
21 to 23 Dec 2026Cape Town3R13,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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