Operational KPI Dashboards and Performance Management for Operations

Operations teams across Africa often drown in data yet lack the few measures that would actually guide daily decisions. This course helps teams choose the right operational indicators, present them on clear dashboards, and run performance conversations that lead to action. Participants learn to link measures to goals, avoid gaming and vanity metrics, and turn numbers into improvement.

What you will be able to do

Select a balanced set of operational indicators linked to goals.
Define measures clearly to avoid ambiguity and gaming.
Design dashboards that are easy to read and act on.
Distinguish leading from lagging indicators.
Run performance review meetings that drive action.
Use measures to prioritise and track improvement.

Course outline

01Choosing the Right Few Measures
02Leading and Lagging Indicators
03Defining Measures Without Ambiguity
04Designing a Usable Dashboard
05Avoiding Vanity Metrics and Gaming
06Running Performance Conversations
07From Measures to Improvement Action

Who should attend

This course is intended for operations managers, supervisors, quality and improvement staff, and analysts responsible for measuring and reporting operational performance.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Online	2	US$900
24 to 25 Aug 2026	Mozambique	2	US$1,100
31 Aug to 1 Sep 2026	Cairo	2	US$1,100
7 to 8 Sep 2026	Accra	2	US$1,100
14 to 15 Sep 2026	Lusaka	2	US$1,100
21 to 22 Sep 2026	Kigali	2	US$1,100
28 to 29 Sep 2026	Nairobi	2	US$1,100
5 to 6 Oct 2026	Durban	2	R10,000
12 to 13 Oct 2026	Johannesburg	2	R10,000
26 to 27 Oct 2026	Mauritius	2	US$1,100
2 to 3 Nov 2026	Dubai	2	US$1,100
9 to 10 Nov 2026	Lagos	2	US$1,100
16 to 17 Nov 2026	Harare	2	US$1,100
23 to 24 Nov 2026	Kampala	2	US$1,100
30 Nov to 1 Dec 2026	Dar es Salaam	2	US$1,100
7 to 8 Dec 2026	Pretoria	2	R10,000
14 to 15 Dec 2026	Cape Town	2	R10,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Operational KPI Dashboards and Performance Management for Operations privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house