Municipalities and utilities across Africa are under pressure to deliver reliable water and services with tight budgets and ageing infrastructure. This course applies operational excellence thinking to public service delivery, focusing on reducing losses, backlogs, and repeat failures. Delegates learn to map service processes and use simple improvement tools so communities receive more dependable service.
This course suits managers, engineers, and supervisors in municipalities, water boards, and public utilities who are responsible for improving the reliability and quality of service delivery.
| Dates | Venue | Days | Fee | Calendar |
|---|---|---|---|---|
| 17 to 19 Aug 2026 | Durban | 3 | R13,000 | |
| 24 to 26 Aug 2026 | Johannesburg | 3 | R13,000 | |
| 7 to 9 Sep 2026 | Mauritius | 3 | US$1,500 | |
| 14 to 16 Sep 2026 | Dubai | 3 | US$1,500 | |
| 21 to 23 Sep 2026 | Lagos | 3 | US$1,500 | |
| 28 to 30 Sep 2026 | Harare | 3 | US$1,500 | |
| 5 to 7 Oct 2026 | Kampala | 3 | US$1,500 | |
| 12 to 14 Oct 2026 | Dar es Salaam | 3 | US$1,500 | |
| 19 to 21 Oct 2026 | Pretoria | 3 | R13,000 | |
| 26 to 28 Oct 2026 | Cape Town | 3 | R13,000 | |
| 9 to 11 Nov 2026 | Online | 3 | US$900 | |
| 16 to 18 Nov 2026 | Mozambique | 3 | US$1,500 | |
| 23 to 25 Nov 2026 | Cairo | 3 | US$1,500 | |
| 30 Nov to 2 Dec 2026 | Accra | 3 | US$1,500 | |
| 7 to 9 Dec 2026 | Lusaka | 3 | US$1,500 | |
| 14 to 16 Dec 2026 | Kigali | 3 | US$1,500 | |
| 21 to 23 Dec 2026 | Nairobi | 3 | US$1,500 |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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