Lean and quality tools are often seen as factory methods, yet African service businesses and contact centres carry just as much waste in their processes. This course adapts operational excellence to service settings, tackling handovers, waiting, rework, and variation in customer facing work. Participants learn to map service flows, balance capacity to demand, and improve both speed and quality of service.
This course is intended for service managers, contact centre team leaders, operations staff, and improvement coordinators in banking, telecoms, government, and shared services.
| Dates | Venue | Days | Fee | Calendar |
|---|---|---|---|---|
| 17 to 19 Aug 2026 | Lagos | 3 | US$1,500 | |
| 24 to 26 Aug 2026 | Harare | 3 | US$1,500 | |
| 31 Aug to 2 Sep 2026 | Kampala | 3 | US$1,500 | |
| 7 to 9 Sep 2026 | Dar es Salaam | 3 | US$1,500 | |
| 14 to 16 Sep 2026 | Pretoria | 3 | R13,000 | |
| 21 to 23 Sep 2026 | Cape Town | 3 | R13,000 | |
| 5 to 7 Oct 2026 | Online | 3 | US$900 | |
| 12 to 14 Oct 2026 | Mozambique | 3 | US$1,500 | |
| 19 to 21 Oct 2026 | Cairo | 3 | US$1,500 | |
| 26 to 28 Oct 2026 | Accra | 3 | US$1,500 | |
| 2 to 4 Nov 2026 | Lusaka | 3 | US$1,500 | |
| 9 to 11 Nov 2026 | Kigali | 3 | US$1,500 | |
| 16 to 18 Nov 2026 | Nairobi | 3 | US$1,500 | |
| 23 to 25 Nov 2026 | Durban | 3 | R13,000 | |
| 30 Nov to 2 Dec 2026 | Johannesburg | 3 | R13,000 | |
| 14 to 16 Dec 2026 | Mauritius | 3 | US$1,500 | |
| 21 to 23 Dec 2026 | Dubai | 3 | US$1,500 |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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