Operational Excellence for Hospital Support and Facilities Services

Behind every clinical service sit support functions such as cleaning, catering, laundry, portering, and maintenance that shape patient experience and safety. This course applies operational excellence tools to these hospital support services in African healthcare settings. Delegates learn to standardise work, reduce delays, and improve reliability so support services run smoothly under constant pressure.

What you will be able to do

Apply operational excellence principles to hospital support and facilities services.
Map support service processes and locate delays and quality gaps.
Standardise routine tasks to improve consistency and safety.
Use visual management to coordinate support teams across shifts.
Track service reliability using simple, meaningful indicators.
Engage support staff in continuous improvement of their own work.

Course outline

01Support Services and Patient Experience
02Mapping Support Service Processes
03Standard Work for Routine Tasks
04Visual Management Across Shifts
05Coordinating Cleaning, Catering, and Portering
06Service Reliability Indicators
07Engaging Staff in Improvement

Who should attend

This course suits facilities managers, support services supervisors, and quality coordinators in hospitals and healthcare facilities who want to improve non clinical support operations.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Mozambique	2	US$1,100
24 to 25 Aug 2026	Cairo	2	US$1,100
31 Aug to 1 Sep 2026	Accra	2	US$1,100
7 to 8 Sep 2026	Lusaka	2	US$1,100
14 to 15 Sep 2026	Kigali	2	US$1,100
21 to 22 Sep 2026	Nairobi	2	US$1,100
28 to 29 Sep 2026	Durban	2	R10,000
5 to 6 Oct 2026	Johannesburg	2	R10,000
19 to 20 Oct 2026	Mauritius	2	US$1,100
26 to 27 Oct 2026	Dubai	2	US$1,100
2 to 3 Nov 2026	Lagos	2	US$1,100
9 to 10 Nov 2026	Harare	2	US$1,100
16 to 17 Nov 2026	Kampala	2	US$1,100
23 to 24 Nov 2026	Dar es Salaam	2	US$1,100
30 Nov to 1 Dec 2026	Pretoria	2	R10,000
7 to 8 Dec 2026	Cape Town	2	R10,000
21 to 22 Dec 2026	Online	2	US$900

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Operational Excellence for Hospital Support and Facilities Services privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house