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Office Workflow Automation and Process Digitisation Fundamentals

Show office teams how to map, streamline and digitise the everyday processes that slow work down. The course introduces simple automation and workflow tools that help African offices cut manual steps, reduce errors and speed up approvals. Participants leave with a mapped process and a practical plan to improve it.

What you will be able to do

  • Map an existing office process from start to finish.
  • Identify bottlenecks, duplication and manual steps to remove.
  • Apply simple automation tools to routine office tasks.
  • Digitise forms, approvals and handoffs between people.
  • Set up basic workflows that route work automatically.
  • Measure improvements and refine the redesigned process.

Course outline

  1. 01Why Processes Slow Offices Down
  2. 02Mapping an Office Process
  3. 03Spotting Waste and Bottlenecks
  4. 04Introduction to Automation Tools
  5. 05Digitising Forms and Approvals
  6. 06Building Simple Workflows
  7. 07Measuring Time and Error Savings
  8. 08Planning Your Improvement Project

Who should attend

This course suits office managers, administrators and support staff who want to streamline and digitise office processes to save time and reduce errors.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Durban3R13,000
24 to 26 Aug 2026Johannesburg3R13,000
7 to 9 Sep 2026Mauritius3US$1,500
14 to 16 Sep 2026Dubai3US$1,500
21 to 23 Sep 2026Lagos3US$1,500
28 to 30 Sep 2026Harare3US$1,500
5 to 7 Oct 2026Kampala3US$1,500
12 to 14 Oct 2026Dar es Salaam3US$1,500
19 to 21 Oct 2026Pretoria3R13,000
26 to 28 Oct 2026Cape Town3R13,000
9 to 11 Nov 2026Online3US$900
16 to 18 Nov 2026Mozambique3US$1,500
23 to 25 Nov 2026Cairo3US$1,500
30 Nov to 2 Dec 2026Accra3US$1,500
7 to 9 Dec 2026Lusaka3US$1,500
14 to 16 Dec 2026Kigali3US$1,500
21 to 23 Dec 2026Nairobi3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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