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Multilingual and Cross Cultural Office Communication in Africa

Prepare administrators working in multilingual, multicultural South African and pan African offices to communicate effectively across language, culture and generational differences. The course addresses realistic scenarios such as drafting notices for multilingual staff, handling regional business etiquette differences and supporting colleagues and clients from across the continent without relying on stereotypes.

What you will be able to do

  • Adapt written communication for multilingual and varied literacy audiences.
  • Recognise common cross cultural misunderstandings in South African workplaces.
  • Apply appropriate etiquette when working with colleagues from other African countries.
  • Draft notices and signage that are accessible to diverse staff.
  • Manage communication preferences across different generations in the office.
  • Reduce miscommunication risk in emails, meetings and phone calls.

Course outline

  1. 01South Africa's Multilingual Workplace
  2. 02Cross Cultural Communication Basics
  3. 03Working Across African Markets
  4. 04Writing for Diverse Literacy Levels
  5. 05Generational Communication Differences
  6. 06Common Cross Cultural Misunderstandings
  7. 07Inclusive Notices and Signage
  8. 08Reducing Miscommunication Risk

Who should attend

This course suits administrative assistants, office coordinators, HR administrators and receptionists working in multilingual or multinational offices.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 18 Aug 2026Lagos2US$1,100
24 to 25 Aug 2026Harare2US$1,100
31 Aug to 1 Sep 2026Kampala2US$1,100
7 to 8 Sep 2026Dar es Salaam2US$1,100
14 to 15 Sep 2026Pretoria2R10,000
21 to 22 Sep 2026Cape Town2R10,000
5 to 6 Oct 2026Online2US$900
12 to 13 Oct 2026Mozambique2US$1,100
19 to 20 Oct 2026Cairo2US$1,100
26 to 27 Oct 2026Accra2US$1,100
2 to 3 Nov 2026Lusaka2US$1,100
9 to 10 Nov 2026Kigali2US$1,100
16 to 17 Nov 2026Nairobi2US$1,100
23 to 24 Nov 2026Durban2R10,000
30 Nov to 1 Dec 2026Johannesburg2R10,000
14 to 15 Dec 2026Mauritius2US$1,100
21 to 22 Dec 2026Dubai2US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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