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Microsoft 365 and Teams Administration for Support Staff

Build confident day to day administration of Microsoft 365 and Teams for the support staff who keep African offices running. Participants learn to manage shared mailboxes, channels, files and permissions so that colleagues can find what they need and collaborate without confusion. The course stays practical and hands on, focused on the routine tasks administrators handle rather than deep technical configuration.

What you will be able to do

  • Organise Teams channels, tabs and shared files for a working department.
  • Manage shared mailboxes, distribution lists and calendar invitations.
  • Set and review file and folder permissions to protect sensitive documents.
  • Coordinate online meetings, recordings and follow up actions in Teams.
  • Apply naming and filing conventions that keep shared workspaces tidy.
  • Support colleagues with common everyday Microsoft 365 questions.

Course outline

  1. 01Navigating the Microsoft 365 Workspace
  2. 02Structuring Teams Channels and Files
  3. 03Shared Mailboxes and Distribution Lists
  4. 04Permissions and Document Protection
  5. 05Coordinating Online Meetings
  6. 06Naming and Filing Conventions
  7. 07Supporting Colleagues with Everyday Questions

Who should attend

This course suits office administrators, personal assistants, receptionists and support staff who use Microsoft 365 and Teams to coordinate their offices.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 18 Aug 2026Mozambique2US$1,100
24 to 25 Aug 2026Cairo2US$1,100
31 Aug to 1 Sep 2026Accra2US$1,100
7 to 8 Sep 2026Lusaka2US$1,100
14 to 15 Sep 2026Kigali2US$1,100
21 to 22 Sep 2026Nairobi2US$1,100
28 to 29 Sep 2026Durban2R10,000
5 to 6 Oct 2026Johannesburg2R10,000
19 to 20 Oct 2026Mauritius2US$1,100
26 to 27 Oct 2026Dubai2US$1,100
2 to 3 Nov 2026Lagos2US$1,100
9 to 10 Nov 2026Harare2US$1,100
16 to 17 Nov 2026Kampala2US$1,100
23 to 24 Nov 2026Dar es Salaam2US$1,100
30 Nov to 1 Dec 2026Pretoria2R10,000
7 to 8 Dec 2026Cape Town2R10,000
21 to 22 Dec 2026Online2US$900

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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