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Medico Legal Risk and Patient Complaints Management

Help health facilities manage patient complaints and reduce medico legal exposure that increasingly threatens African healthcare budgets. Participants learn to run fair complaint handling processes, investigate adverse events, manage disclosure and preserve records that stand up to scrutiny. The programme uses real complaint files and case studies to build practical, defensible processes.

What you will be able to do

  • Explain the sources of medico legal risk in clinical services.
  • Establish a fair and responsive patient complaints process.
  • Investigate adverse events and document findings defensibly.
  • Manage open disclosure conversations with patients and families.
  • Preserve clinical records and evidence for potential claims.
  • Use complaint trends to drive risk reduction and quality improvement.

Course outline

  1. 01Understanding Medico Legal Risk
  2. 02Designing a Patient Complaints Process
  3. 03Adverse Event Investigation
  4. 04Open Disclosure and Difficult Conversations
  5. 05Records and Evidence Preservation
  6. 06Learning from Complaints and Claims

Who should attend

This course suits facility managers, quality and risk officers, patient liaison staff and clinical managers handling complaints.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 18 Aug 2026Durban2R10,000
24 to 25 Aug 2026Johannesburg2R10,000
7 to 8 Sep 2026Mauritius2US$1,100
14 to 15 Sep 2026Dubai2US$1,100
21 to 22 Sep 2026Lagos2US$1,100
28 to 29 Sep 2026Harare2US$1,100
5 to 6 Oct 2026Kampala2US$1,100
12 to 13 Oct 2026Dar es Salaam2US$1,100
19 to 20 Oct 2026Pretoria2R10,000
26 to 27 Oct 2026Cape Town2R10,000
9 to 10 Nov 2026Online2US$900
16 to 17 Nov 2026Mozambique2US$1,100
23 to 24 Nov 2026Cairo2US$1,100
30 Nov to 1 Dec 2026Accra2US$1,100
7 to 8 Dec 2026Lusaka2US$1,100
14 to 15 Dec 2026Kigali2US$1,100
21 to 22 Dec 2026Nairobi2US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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