Medical Tourism and International Patient Services Management
Several African hospitals are building international patient services to attract cross border and diaspora patients seeking quality care. This course covers the coordination, logistics and service design needed to manage international patients from enquiry to follow up. Participants learn to handle estimates, travel and visa support, interpreter services and care coordination that meet international expectations.
What you will be able to do
Design an international patient service journey from enquiry to follow up.
Coordinate estimates, packages and pre arrival planning.
Manage travel, visa support and accommodation logistics.
Arrange interpreter, cultural and concierge support services.
Coordinate clinical care and continuity for international patients.
Monitor service quality, satisfaction and revenue performance.
Course outline
01International Patient Service Models
02Enquiry Handling and Estimates
03Pre Arrival and Package Planning
04Travel, Visa and Accommodation Support
05Interpreter and Concierge Services
06Clinical Care Coordination
07Discharge, Follow Up and Continuity
08Quality, Satisfaction and Revenue
Who should attend
This course suits international patient coordinators, marketing and business development managers, patient services leads and hospital administrators building cross border patient services.
Dates, venues and fees
Dates
Venue
Days
Fee
Calendar
17 to 19 Aug 2026
Nairobi
3
US$1,500
24 to 26 Aug 2026
Durban
3
R13,000
31 Aug to 2 Sep 2026
Johannesburg
3
R13,000
14 to 16 Sep 2026
Mauritius
3
US$1,500
21 to 23 Sep 2026
Dubai
3
US$1,500
28 to 30 Sep 2026
Lagos
3
US$1,500
5 to 7 Oct 2026
Harare
3
US$1,500
12 to 14 Oct 2026
Kampala
3
US$1,500
19 to 21 Oct 2026
Dar es Salaam
3
US$1,500
26 to 28 Oct 2026
Pretoria
3
R13,000
2 to 4 Nov 2026
Cape Town
3
R13,000
16 to 18 Nov 2026
Online
3
US$900
23 to 25 Nov 2026
Mozambique
3
US$1,500
30 Nov to 2 Dec 2026
Cairo
3
US$1,500
7 to 9 Dec 2026
Accra
3
US$1,500
14 to 16 Dec 2026
Lusaka
3
US$1,500
21 to 23 Dec 2026
Kigali
3
US$1,500
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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