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Medical Tourism and International Patient Services Management

Several African hospitals are building international patient services to attract cross border and diaspora patients seeking quality care. This course covers the coordination, logistics and service design needed to manage international patients from enquiry to follow up. Participants learn to handle estimates, travel and visa support, interpreter services and care coordination that meet international expectations.

What you will be able to do

  • Design an international patient service journey from enquiry to follow up.
  • Coordinate estimates, packages and pre arrival planning.
  • Manage travel, visa support and accommodation logistics.
  • Arrange interpreter, cultural and concierge support services.
  • Coordinate clinical care and continuity for international patients.
  • Monitor service quality, satisfaction and revenue performance.

Course outline

  1. 01International Patient Service Models
  2. 02Enquiry Handling and Estimates
  3. 03Pre Arrival and Package Planning
  4. 04Travel, Visa and Accommodation Support
  5. 05Interpreter and Concierge Services
  6. 06Clinical Care Coordination
  7. 07Discharge, Follow Up and Continuity
  8. 08Quality, Satisfaction and Revenue

Who should attend

This course suits international patient coordinators, marketing and business development managers, patient services leads and hospital administrators building cross border patient services.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Nairobi3US$1,500
24 to 26 Aug 2026Durban3R13,000
31 Aug to 2 Sep 2026Johannesburg3R13,000
14 to 16 Sep 2026Mauritius3US$1,500
21 to 23 Sep 2026Dubai3US$1,500
28 to 30 Sep 2026Lagos3US$1,500
5 to 7 Oct 2026Harare3US$1,500
12 to 14 Oct 2026Kampala3US$1,500
19 to 21 Oct 2026Dar es Salaam3US$1,500
26 to 28 Oct 2026Pretoria3R13,000
2 to 4 Nov 2026Cape Town3R13,000
16 to 18 Nov 2026Online3US$900
23 to 25 Nov 2026Mozambique3US$1,500
30 Nov to 2 Dec 2026Cairo3US$1,500
7 to 9 Dec 2026Accra3US$1,500
14 to 16 Dec 2026Lusaka3US$1,500
21 to 23 Dec 2026Kigali3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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