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Managing the CEO Office and Executive Support Operations

Prepare senior administrators to run the office of a chief executive with discretion, judgement and professionalism. The course covers gatekeeping, priority management, board and stakeholder liaison and the confidential handling of sensitive matters that define the top support role in African organisations. Participants learn to act as a trusted extension of the executive.

What you will be able to do

  • Organise the executive diary around strategic priorities and commitments.
  • Act as an effective gatekeeper while maintaining strong relationships.
  • Coordinate board, shareholder and senior stakeholder engagements.
  • Handle confidential and politically sensitive information appropriately.
  • Anticipate the executive's needs and prepare briefing materials in advance.
  • Coordinate the wider support team and delegate office tasks effectively.

Course outline

  1. 01The Strategic Role of the Executive Office
  2. 02Diary Ownership and Priority Management
  3. 03Gatekeeping and Relationship Management
  4. 04Board and Stakeholder Liaison
  5. 05Briefing Packs and Decision Support
  6. 06Confidentiality, Discretion and Judgement
  7. 07Leading the Support Team
  8. 08Managing Pressure and Executive Expectations

Who should attend

This course suits executive assistants, senior personal assistants and office managers who support chief executives, managing directors and other senior leaders.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Cairo3US$1,500
24 to 26 Aug 2026Accra3US$1,500
31 Aug to 2 Sep 2026Lusaka3US$1,500
7 to 9 Sep 2026Kigali3US$1,500
14 to 16 Sep 2026Nairobi3US$1,500
21 to 23 Sep 2026Durban3R13,000
28 to 30 Sep 2026Johannesburg3R13,000
12 to 14 Oct 2026Mauritius3US$1,500
19 to 21 Oct 2026Dubai3US$1,500
26 to 28 Oct 2026Lagos3US$1,500
2 to 4 Nov 2026Harare3US$1,500
9 to 11 Nov 2026Kampala3US$1,500
16 to 18 Nov 2026Dar es Salaam3US$1,500
23 to 25 Nov 2026Pretoria3R13,000
30 Nov to 2 Dec 2026Cape Town3R13,000
14 to 16 Dec 2026Online3US$900
21 to 23 Dec 2026Mozambique3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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