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Managing Confidential and Sensitive Correspondence in the Office

Prepare administrators and executive support staff to handle confidential and sensitive correspondence with the discretion and control it demands. Participants learn to classify information, route restricted documents securely, maintain confidentiality when drafting on behalf of others and store sensitive material safely. In African offices where administrators frequently see privileged information, sound handling protects both the organisation and their own professional standing.

What you will be able to do

  • Classify correspondence by sensitivity and required handling.
  • Route and distribute restricted documents to the right people only.
  • Draft and manage sensitive letters on behalf of managers discreetly.
  • Store and dispose of confidential material securely.
  • Apply confidentiality principles and relevant data protection duties.
  • Respond appropriately to breaches or requests for restricted information.

Course outline

  1. 01Understanding Confidential Correspondence
  2. 02Classifying Information by Sensitivity
  3. 03Secure Routing and Distribution
  4. 04Drafting Sensitive Correspondence
  5. 05Secure Storage and Disposal
  6. 06Confidentiality and Data Protection Duties
  7. 07Responding to Breaches and Requests

Who should attend

This course suits executive assistants, personal assistants, office administrators and support staff who handle confidential and sensitive correspondence.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 18 Aug 2026Mauritius2US$1,100
24 to 25 Aug 2026Dubai2US$1,100
31 Aug to 1 Sep 2026Lagos2US$1,100
7 to 8 Sep 2026Harare2US$1,100
14 to 15 Sep 2026Kampala2US$1,100
21 to 22 Sep 2026Dar es Salaam2US$1,100
28 to 29 Sep 2026Pretoria2R10,000
5 to 6 Oct 2026Cape Town2R10,000
19 to 20 Oct 2026Online2US$900
26 to 27 Oct 2026Mozambique2US$1,100
2 to 3 Nov 2026Cairo2US$1,100
9 to 10 Nov 2026Accra2US$1,100
16 to 17 Nov 2026Lusaka2US$1,100
23 to 24 Nov 2026Kigali2US$1,100
30 Nov to 1 Dec 2026Nairobi2US$1,100
7 to 8 Dec 2026Durban2R10,000
14 to 15 Dec 2026Johannesburg2R10,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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