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Lean Office and Administrative Process Improvement

Much of the waste in African organisations hides in office and administrative work, where forms circulate, approvals stall, and information is rekeyed. Lean office thinking makes this invisible waste visible and removes it. This course teaches administrative teams to map their processes, cut delays and errors, and organise information so that everyday office work flows faster and more reliably.

What you will be able to do

  • Recognise waste in office and administrative processes.
  • Map an administrative process and its handovers.
  • Reduce approval delays, rework, and duplicate data entry.
  • Apply workplace organisation to digital and physical files.
  • Design simple visual controls for office work.
  • Sustain improvements through standard routines and reviews.

Course outline

  1. 01Finding Waste in Office Work
  2. 02Mapping Administrative Processes
  3. 03Cutting Approval Delays and Handovers
  4. 04Reducing Errors and Rework
  5. 05Organising Digital and Physical Information
  6. 06Visual Controls for the Office
  7. 07Standard Routines and Sustaining Gains

Who should attend

This course is intended for office managers, administrators, finance and HR staff, and team leaders who want to streamline administrative and back office processes.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Durban3R13,000
24 to 26 Aug 2026Johannesburg3R13,000
7 to 9 Sep 2026Mauritius3US$1,500
14 to 16 Sep 2026Dubai3US$1,500
21 to 23 Sep 2026Lagos3US$1,500
28 to 30 Sep 2026Harare3US$1,500
5 to 7 Oct 2026Kampala3US$1,500
12 to 14 Oct 2026Dar es Salaam3US$1,500
19 to 21 Oct 2026Pretoria3R13,000
26 to 28 Oct 2026Cape Town3R13,000
9 to 11 Nov 2026Online3US$900
16 to 18 Nov 2026Mozambique3US$1,500
23 to 25 Nov 2026Cairo3US$1,500
30 Nov to 2 Dec 2026Accra3US$1,500
7 to 9 Dec 2026Lusaka3US$1,500
14 to 16 Dec 2026Kigali3US$1,500
21 to 23 Dec 2026Nairobi3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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