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Interpreting and Applying Company Policies for Administrative Staff

Help administrative staff read, understand and correctly apply the company policies they are expected to enforce every day, from leave and travel to procurement and conduct. Participants learn to interpret policy language, apply rules consistently, handle exceptions appropriately and explain requirements to colleagues. In African organisations where administrators are often the first point of contact for policy questions, this confidence protects both staff and the organisation.

What you will be able to do

  • Read and interpret common workplace policies accurately.
  • Apply policy rules consistently and fairly across colleagues.
  • Recognise when a situation needs escalation or an approved exception.
  • Explain policy requirements clearly to colleagues who ask.
  • Keep records that show policies were followed correctly.
  • Stay current as policies are updated and revised.

Course outline

  1. 01The Administrator as Policy Guardian
  2. 02Reading and Interpreting Policies
  3. 03Applying Rules Consistently
  4. 04Handling Exceptions and Escalation
  5. 05Explaining Policy to Colleagues
  6. 06Record Keeping for Compliance
  7. 07Keeping Up with Policy Changes

Who should attend

This course suits office administrators, HR support staff, personal assistants and coordinators who apply and explain company policies in their daily work.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 18 Aug 2026Accra2US$1,100
24 to 25 Aug 2026Lusaka2US$1,100
31 Aug to 1 Sep 2026Kigali2US$1,100
7 to 8 Sep 2026Nairobi2US$1,100
14 to 15 Sep 2026Durban2R10,000
21 to 22 Sep 2026Johannesburg2R10,000
5 to 6 Oct 2026Mauritius2US$1,100
12 to 13 Oct 2026Dubai2US$1,100
19 to 20 Oct 2026Lagos2US$1,100
26 to 27 Oct 2026Harare2US$1,100
2 to 3 Nov 2026Kampala2US$1,100
9 to 10 Nov 2026Dar es Salaam2US$1,100
16 to 17 Nov 2026Pretoria2R10,000
23 to 24 Nov 2026Cape Town2R10,000
7 to 8 Dec 2026Online2US$900
14 to 15 Dec 2026Mozambique2US$1,100
21 to 22 Dec 2026Cairo2US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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