Skip to content

Hotel and Hospitality Security and Guest Safety Management

Hotels, lodges and conference venues must protect guests, staff and property while preserving the warm open atmosphere that hospitality depends on. From room theft and fraud to fire, medical emergencies and high profile guest protection, the risks are wide and constant. This course equips hospitality security teams to balance safety with service across African hotels, game lodges and resorts.

What you will be able to do

  • Assess security and safety risks across guest rooms, public areas and back of house.
  • Design access control and key management that protect guests without harming service.
  • Prepare front line staff to spot fraud, theft and suspicious behaviour discreetly.
  • Coordinate fire, medical and evacuation response for guests and events.
  • Manage VIP, group and event security while maintaining guest privacy.
  • Handle incidents, guest complaints and law enforcement liaison professionally.

Course outline

  1. 01Hospitality risk landscape and guest expectations
  2. 02Access control, key and room security
  3. 03Fraud, theft and suspicious behaviour awareness
  4. 04Fire, medical and evacuation readiness
  5. 05VIP, group and event security
  6. 06Guest incident handling and privacy
  7. 07Law enforcement liaison and reporting

Who should attend

Hotel and lodge security managers, duty managers, front office and housekeeping supervisors, event coordinators and guest relations staff.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Accra3US$1,500
24 to 26 Aug 2026Lusaka3US$1,500
31 Aug to 2 Sep 2026Kigali3US$1,500
7 to 9 Sep 2026Nairobi3US$1,500
14 to 16 Sep 2026Durban3R13,000
21 to 23 Sep 2026Johannesburg3R13,000
5 to 7 Oct 2026Mauritius3US$1,500
12 to 14 Oct 2026Dubai3US$1,500
19 to 21 Oct 2026Lagos3US$1,500
26 to 28 Oct 2026Harare3US$1,500
2 to 4 Nov 2026Kampala3US$1,500
9 to 11 Nov 2026Dar es Salaam3US$1,500
16 to 18 Nov 2026Pretoria3R13,000
23 to 25 Nov 2026Cape Town3R13,000
7 to 9 Dec 2026Online3US$900
14 to 16 Dec 2026Mozambique3US$1,500
21 to 23 Dec 2026Cairo3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

Related courses in Security and Emergency Management

Security and Emergency Management

Physical Security and Access Control for Industrial Sites

Perimeter fences, turnstiles and visitor registers only work when the whole system is designed around how people and vehicles actually move...

Next session
31 Aug to 4 Sep 2026
Venue
Mozambique
5 day programme
FromUS$900
Security and Emergency Management

Emergency Preparedness and Evacuation Planning

Every workplace needs people who know what to do in the first four minutes of a fire, gas release or structural failure. Delegates practise...

Next session
31 Aug to 2 Sep 2026
Venue
Cape Town
3 day programme
FromUS$900
Security and Emergency ManagementNew

Crisis Management and Business Continuity Planning

A blocked N3, a week of load shedding or unrest near a distribution centre can stop trading faster than any cyber incident. Continuity...

Next session
31 Aug to 4 Sep 2026
Venue
Kampala
5 day programme
FromUS$900
See all Security and Emergency Management courses