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Healthcare Service Improvement and Change Management

Give healthcare managers a practical toolkit for leading service improvement initiatives and change processes within hospitals and clinics, where clinical staff resistance and resource constraints often stall progress. Participants learn to scope improvement projects, engage clinical stakeholders, pilot process changes and sustain new ways of working across busy South African healthcare environments and departments.

What you will be able to do

  • Scope healthcare service improvement projects with clear success measures.
  • Engage clinical stakeholders early in the change process.
  • Pilot process changes on a small scale before wider rollout.
  • Address staff resistance encountered during healthcare change initiatives.
  • Sustain improved processes once initial project support ends.
  • Report project outcomes and lessons to executive management.

Course outline

  1. 01Foundations of Healthcare Service Improvement
  2. 02Scoping Improvement Projects
  3. 03Engaging Clinical Stakeholders
  4. 04Piloting Process Changes
  5. 05Managing Resistance to Change
  6. 06Sustaining New Ways of Working
  7. 07Measuring Improvement Outcomes
  8. 08Reporting to Executive Management

Who should attend

This course is designed for healthcare project managers, quality improvement leads, clinical department heads and hospital administrators.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 21 Aug 2026Dar es Salaam5US$1,800
24 to 28 Aug 2026Pretoria5R18,000
31 Aug to 4 Sep 2026Cape Town5R18,000
14 to 18 Sep 2026Online5US$900
21 to 25 Sep 2026Mozambique5US$1,800
28 Sep to 2 Oct 2026Cairo5US$1,800
5 to 9 Oct 2026Accra5US$1,800
12 to 16 Oct 2026Lusaka5US$1,800
19 to 23 Oct 2026Kigali5US$1,800
26 to 30 Oct 2026Nairobi5US$1,800
2 to 6 Nov 2026Durban5R18,000
9 to 13 Nov 2026Johannesburg5R18,000
23 to 27 Nov 2026Mauritius5US$1,800
30 Nov to 4 Dec 2026Dubai5US$1,800
7 to 11 Dec 2026Lagos5US$1,800
14 to 18 Dec 2026Harare5US$1,800
21 to 25 Dec 2026Kampala5US$1,800

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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