Healthcare Service Improvement and Change Management
Give healthcare managers a practical toolkit for leading service improvement initiatives and change processes within hospitals and clinics, where clinical staff resistance and resource constraints often stall progress. Participants learn to scope improvement projects, engage clinical stakeholders, pilot process changes and sustain new ways of working across busy South African healthcare environments and departments.
What you will be able to do
Scope healthcare service improvement projects with clear success measures.
Engage clinical stakeholders early in the change process.
Pilot process changes on a small scale before wider rollout.
Address staff resistance encountered during healthcare change initiatives.
Sustain improved processes once initial project support ends.
Report project outcomes and lessons to executive management.
Course outline
01Foundations of Healthcare Service Improvement
02Scoping Improvement Projects
03Engaging Clinical Stakeholders
04Piloting Process Changes
05Managing Resistance to Change
06Sustaining New Ways of Working
07Measuring Improvement Outcomes
08Reporting to Executive Management
Who should attend
This course is designed for healthcare project managers, quality improvement leads, clinical department heads and hospital administrators.
Dates, venues and fees
Dates
Venue
Days
Fee
Calendar
17 to 21 Aug 2026
Dar es Salaam
5
US$1,800
24 to 28 Aug 2026
Pretoria
5
R18,000
31 Aug to 4 Sep 2026
Cape Town
5
R18,000
14 to 18 Sep 2026
Online
5
US$900
21 to 25 Sep 2026
Mozambique
5
US$1,800
28 Sep to 2 Oct 2026
Cairo
5
US$1,800
5 to 9 Oct 2026
Accra
5
US$1,800
12 to 16 Oct 2026
Lusaka
5
US$1,800
19 to 23 Oct 2026
Kigali
5
US$1,800
26 to 30 Oct 2026
Nairobi
5
US$1,800
2 to 6 Nov 2026
Durban
5
R18,000
9 to 13 Nov 2026
Johannesburg
5
R18,000
23 to 27 Nov 2026
Mauritius
5
US$1,800
30 Nov to 4 Dec 2026
Dubai
5
US$1,800
7 to 11 Dec 2026
Lagos
5
US$1,800
14 to 18 Dec 2026
Harare
5
US$1,800
21 to 25 Dec 2026
Kampala
5
US$1,800
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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