Gemba Walks and Daily Management for Frontline Quality

Quality problems in South African operations are often discovered too late, in reports and audits, rather than at the place where the work actually happens. This course teaches leaders how to run effective gemba walks and daily management routines so problems are seen, discussed, and solved at the point of work. Participants practise structured observation, respectful questioning, and short daily huddles that build a culture of ownership on the shop floor.

What you will be able to do

Explain the purpose of going to the place where work happens to see reality.
Plan and conduct a structured gemba walk without disrupting production.
Ask questions that surface problems without blaming frontline staff.
Run short daily huddles around visual boards and simple metrics.
Escalate problems that cannot be solved at the frontline through a clear tiered process.
Build follow through so issues raised at the gemba are actually resolved.

Course outline

01The Purpose of Going to the Gemba
02Planning a Structured Walk
03Observation and Respectful Questioning
04Daily Huddles and Visual Boards
05Tiered Escalation of Problems
06Follow Through and Accountability
07Building a Daily Management Habit

Who should attend

This course is aimed at supervisors, team leaders, production managers, and quality officers who want to build a daily habit of frontline problem solving.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Nairobi	2	US$1,100
24 to 25 Aug 2026	Durban	2	R10,000
31 Aug to 1 Sep 2026	Johannesburg	2	R10,000
14 to 15 Sep 2026	Mauritius	2	US$1,100
21 to 22 Sep 2026	Dubai	2	US$1,100
28 to 29 Sep 2026	Lagos	2	US$1,100
5 to 6 Oct 2026	Harare	2	US$1,100
12 to 13 Oct 2026	Kampala	2	US$1,100
19 to 20 Oct 2026	Dar es Salaam	2	US$1,100
26 to 27 Oct 2026	Pretoria	2	R10,000
2 to 3 Nov 2026	Cape Town	2	R10,000
16 to 17 Nov 2026	Online	2	US$900
23 to 24 Nov 2026	Mozambique	2	US$1,100
30 Nov to 1 Dec 2026	Cairo	2	US$1,100
7 to 8 Dec 2026	Accra	2	US$1,100
14 to 15 Dec 2026	Lusaka	2	US$1,100
21 to 22 Dec 2026	Kigali	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Gemba Walks and Daily Management for Frontline Quality privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house