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Emotional Intelligence and Professionalism for Administrative Staff

Strengthen the interpersonal skills that set outstanding administrators apart in busy African workplaces. The course develops self awareness, empathy and composure so support staff manage relationships, pressure and diverse personalities with professionalism. Participants learn to read situations and respond in ways that build trust across the organisation.

What you will be able to do

  • Explain the elements of emotional intelligence in the workplace.
  • Recognise and manage your own emotions and reactions.
  • Read the moods and needs of colleagues and managers.
  • Respond to pressure and conflict with composure.
  • Build trust and rapport across teams and levels.
  • Project professionalism in appearance, conduct and communication.

Course outline

  1. 01Understanding Emotional Intelligence
  2. 02Self Awareness and Self Management
  3. 03Reading Others and Showing Empathy
  4. 04Staying Composed Under Pressure
  5. 05Building Trust and Rapport
  6. 06Professional Conduct and Presence
  7. 07Handling Conflict and Feedback
  8. 08A Personal Development Plan

Who should attend

This course suits administrators, personal assistants, receptionists and support staff who want to strengthen their emotional intelligence and professional presence at work.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 18 Aug 2026Mauritius2US$1,100
24 to 25 Aug 2026Dubai2US$1,100
31 Aug to 1 Sep 2026Lagos2US$1,100
7 to 8 Sep 2026Harare2US$1,100
14 to 15 Sep 2026Kampala2US$1,100
21 to 22 Sep 2026Dar es Salaam2US$1,100
28 to 29 Sep 2026Pretoria2R10,000
5 to 6 Oct 2026Cape Town2R10,000
19 to 20 Oct 2026Online2US$900
26 to 27 Oct 2026Mozambique2US$1,100
2 to 3 Nov 2026Cairo2US$1,100
9 to 10 Nov 2026Accra2US$1,100
16 to 17 Nov 2026Lusaka2US$1,100
23 to 24 Nov 2026Kigali2US$1,100
30 Nov to 1 Dec 2026Nairobi2US$1,100
7 to 8 Dec 2026Durban2R10,000
14 to 15 Dec 2026Johannesburg2R10,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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