Emergency Medical and Ambulance Services Management
Develop the management capacity of those running emergency medical and ambulance operations in South Africa's demanding pre hospital environment. The programme covers dispatch coordination, response time management, crew rostering, vehicle and equipment readiness and inter facility transfers. Participants work through real call flow and deployment scenarios to improve response performance, keep fleets operational and coordinate handovers with receiving hospitals.
What you will be able to do
Coordinate dispatch and deployment across an ambulance service area.
Manage response times and prioritisation of emergency calls.
Roster crews to sustain coverage across shifts and demand peaks.
Maintain vehicle and equipment readiness for rapid response.
Coordinate inter facility transfers and hospital handovers.
Monitor pre hospital service indicators to improve performance.
Course outline
01Structure of Emergency Medical Services
02Dispatch and Deployment Coordination
03Response Time and Call Prioritisation
04Crew Rostering and Shift Coverage
05Vehicle and Equipment Readiness
06Inter Facility Transfers and Handovers
07Safety and Risk in Pre Hospital Care
08Performance Indicators for Ambulance Services
Who should attend
This course is designed for emergency services managers, station managers, dispatch supervisors and senior paramedics moving into operational leadership.
Dates, venues and fees
Dates
Venue
Days
Fee
Calendar
17 to 19 Aug 2026
Cairo
3
US$1,500
24 to 26 Aug 2026
Accra
3
US$1,500
31 Aug to 2 Sep 2026
Lusaka
3
US$1,500
7 to 9 Sep 2026
Kigali
3
US$1,500
14 to 16 Sep 2026
Nairobi
3
US$1,500
21 to 23 Sep 2026
Durban
3
R13,000
28 to 30 Sep 2026
Johannesburg
3
R13,000
12 to 14 Oct 2026
Mauritius
3
US$1,500
19 to 21 Oct 2026
Dubai
3
US$1,500
26 to 28 Oct 2026
Lagos
3
US$1,500
2 to 4 Nov 2026
Harare
3
US$1,500
9 to 11 Nov 2026
Kampala
3
US$1,500
16 to 18 Nov 2026
Dar es Salaam
3
US$1,500
23 to 25 Nov 2026
Pretoria
3
R13,000
30 Nov to 2 Dec 2026
Cape Town
3
R13,000
14 to 16 Dec 2026
Online
3
US$900
21 to 23 Dec 2026
Mozambique
3
US$1,500
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
Related courses in Healthcare and Clinical Services Management