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Emergency Medical and Ambulance Services Management

Develop the management capacity of those running emergency medical and ambulance operations in South Africa's demanding pre hospital environment. The programme covers dispatch coordination, response time management, crew rostering, vehicle and equipment readiness and inter facility transfers. Participants work through real call flow and deployment scenarios to improve response performance, keep fleets operational and coordinate handovers with receiving hospitals.

What you will be able to do

  • Coordinate dispatch and deployment across an ambulance service area.
  • Manage response times and prioritisation of emergency calls.
  • Roster crews to sustain coverage across shifts and demand peaks.
  • Maintain vehicle and equipment readiness for rapid response.
  • Coordinate inter facility transfers and hospital handovers.
  • Monitor pre hospital service indicators to improve performance.

Course outline

  1. 01Structure of Emergency Medical Services
  2. 02Dispatch and Deployment Coordination
  3. 03Response Time and Call Prioritisation
  4. 04Crew Rostering and Shift Coverage
  5. 05Vehicle and Equipment Readiness
  6. 06Inter Facility Transfers and Handovers
  7. 07Safety and Risk in Pre Hospital Care
  8. 08Performance Indicators for Ambulance Services

Who should attend

This course is designed for emergency services managers, station managers, dispatch supervisors and senior paramedics moving into operational leadership.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Cairo3US$1,500
24 to 26 Aug 2026Accra3US$1,500
31 Aug to 2 Sep 2026Lusaka3US$1,500
7 to 9 Sep 2026Kigali3US$1,500
14 to 16 Sep 2026Nairobi3US$1,500
21 to 23 Sep 2026Durban3R13,000
28 to 30 Sep 2026Johannesburg3R13,000
12 to 14 Oct 2026Mauritius3US$1,500
19 to 21 Oct 2026Dubai3US$1,500
26 to 28 Oct 2026Lagos3US$1,500
2 to 4 Nov 2026Harare3US$1,500
9 to 11 Nov 2026Kampala3US$1,500
16 to 18 Nov 2026Dar es Salaam3US$1,500
23 to 25 Nov 2026Pretoria3R13,000
30 Nov to 2 Dec 2026Cape Town3R13,000
14 to 16 Dec 2026Online3US$900
21 to 23 Dec 2026Mozambique3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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