Document Control and Quality Records Management

Well run South African quality systems can still fail an audit when procedures are out of date, uncontrolled copies circulate, and records cannot be found when needed. This course teaches practical document control and records management for quality management systems, covering version control, approval workflows, and retention. Participants learn how to keep the right documents current and traceable whether the system is paper based or digital.

What you will be able to do

Distinguish between controlled documents and quality records in a management system.
Set up version control and approval workflows for procedures and forms.
Manage the review and update cycle so documents stay current.
Control the distribution and withdrawal of documents to prevent uncontrolled copies.
Establish retention and disposal rules that meet legal and audit needs.
Prepare document and record evidence that satisfies an internal or customer audit.

Course outline

01Documents Versus Records
02Version Control and Approval Workflows
03The Review and Update Cycle
04Distribution and Withdrawal Control
05Retention, Storage and Disposal
06Paper and Digital Systems
07Preparing Evidence for Audits

Who should attend

This course suits document controllers, quality administrators, quality officers, and management system coordinators responsible for keeping quality documentation in order.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Accra	2	US$1,100
24 to 25 Aug 2026	Lusaka	2	US$1,100
31 Aug to 1 Sep 2026	Kigali	2	US$1,100
7 to 8 Sep 2026	Nairobi	2	US$1,100
14 to 15 Sep 2026	Durban	2	R10,000
21 to 22 Sep 2026	Johannesburg	2	R10,000
5 to 6 Oct 2026	Mauritius	2	US$1,100
12 to 13 Oct 2026	Dubai	2	US$1,100
19 to 20 Oct 2026	Lagos	2	US$1,100
26 to 27 Oct 2026	Harare	2	US$1,100
2 to 3 Nov 2026	Kampala	2	US$1,100
9 to 10 Nov 2026	Dar es Salaam	2	US$1,100
16 to 17 Nov 2026	Pretoria	2	R10,000
23 to 24 Nov 2026	Cape Town	2	R10,000
7 to 8 Dec 2026	Online	2	US$900
14 to 15 Dec 2026	Mozambique	2	US$1,100
21 to 22 Dec 2026	Cairo	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Document Control and Quality Records Management privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house