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Courier, Dispatch and Delivery Coordination for Office Teams

Reliable movement of documents, parcels and samples matters in African offices where couriers and local delivery services carry time sensitive items between branches, clients and government departments. This course builds skill in booking couriers, tracking dispatches and controlling delivery costs. Participants learn to keep accurate records and resolve lost or delayed items quickly.

What you will be able to do

  • Select suitable courier and delivery options for different consignments.
  • Book, label and document dispatches with accurate recipient details.
  • Track deliveries and follow up on delayed or missing items.
  • Control courier spend and reconcile accounts against usage.
  • Maintain a clear dispatch register and proof of delivery records.
  • Manage cross border and interbranch deliveries within realistic timelines.

Course outline

  1. 01Courier and Delivery Options for Offices
  2. 02Booking, Labelling and Documenting Dispatches
  3. 03Tracking Deliveries and Proof of Delivery
  4. 04Handling Lost, Damaged and Delayed Items
  5. 05Controlling Courier Costs and Accounts
  6. 06Cross Border and Interbranch Deliveries
  7. 07Maintaining the Dispatch Register

Who should attend

This course suits mailroom staff, office administrators, dispatch clerks and support officers who arrange couriers, deliveries and document movement.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 18 Aug 2026Lagos2US$1,100
24 to 25 Aug 2026Harare2US$1,100
31 Aug to 1 Sep 2026Kampala2US$1,100
7 to 8 Sep 2026Dar es Salaam2US$1,100
14 to 15 Sep 2026Pretoria2R10,000
21 to 22 Sep 2026Cape Town2R10,000
5 to 6 Oct 2026Online2US$900
12 to 13 Oct 2026Mozambique2US$1,100
19 to 20 Oct 2026Cairo2US$1,100
26 to 27 Oct 2026Accra2US$1,100
2 to 3 Nov 2026Lusaka2US$1,100
9 to 10 Nov 2026Kigali2US$1,100
16 to 17 Nov 2026Nairobi2US$1,100
23 to 24 Nov 2026Durban2R10,000
30 Nov to 1 Dec 2026Johannesburg2R10,000
14 to 15 Dec 2026Mauritius2US$1,100
21 to 22 Dec 2026Dubai2US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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