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Contract and Service Level Administration for Office Managers

Keep the many service contracts that run an office under proper control. Participants learn to organise contract records, track key dates and obligations, and monitor supplier performance against agreed service levels so that South African office managers avoid lapsed agreements, surprise renewals and poor service from cleaning, security, maintenance and other providers.

What you will be able to do

  • Build an organised register of office contracts and their key terms.
  • Track renewal, notice and review dates so nothing lapses unnoticed.
  • Interpret common service level terms and what they require from suppliers.
  • Monitor supplier performance and record service issues consistently.
  • Prepare for supplier reviews and renewal discussions with evidence.
  • Coordinate with finance and management on contract spend and approvals.

Course outline

  1. 01Understanding Office Service Contracts
  2. 02Building a Contract Register
  3. 03Tracking Renewals and Key Dates
  4. 04Reading Service Level Terms
  5. 05Monitoring Supplier Performance
  6. 06Preparing for Supplier Reviews
  7. 07Coordinating Spend and Approvals

Who should attend

This course suits office managers, facilities administrators and support staff who administer service contracts and supplier relationships for the office.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Kigali3US$1,500
24 to 26 Aug 2026Nairobi3US$1,500
31 Aug to 2 Sep 2026Durban3R13,000
7 to 9 Sep 2026Johannesburg3R13,000
21 to 23 Sep 2026Mauritius3US$1,500
28 to 30 Sep 2026Dubai3US$1,500
5 to 7 Oct 2026Lagos3US$1,500
12 to 14 Oct 2026Harare3US$1,500
19 to 21 Oct 2026Kampala3US$1,500
26 to 28 Oct 2026Dar es Salaam3US$1,500
2 to 4 Nov 2026Pretoria3R13,000
9 to 11 Nov 2026Cape Town3R13,000
23 to 25 Nov 2026Online3US$900
30 Nov to 2 Dec 2026Mozambique3US$1,500
7 to 9 Dec 2026Cairo3US$1,500
14 to 16 Dec 2026Accra3US$1,500
21 to 23 Dec 2026Lusaka3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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