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Business Process Improvement and Operational Excellence

Many South African organisations run improvement projects in isolated pockets that never add up to a coherent operational excellence strategy across sites or departments. This programme takes participants through a structured approach to business process improvement, from selecting the right projects and building a business case, through execution and change management, to embedding a management system that sustains gains across the wider organisation.

What you will be able to do

  • Assess an organisation's current operational maturity against recognised excellence frameworks.
  • Select improvement projects using data on cost, risk, and customer impact.
  • Build a business case that links a process improvement to measurable business results.
  • Apply change management techniques that reduce resistance during process improvement rollout.
  • Design a governance structure that tracks improvement projects across departments and sites.
  • Embed a management system that sustains operational excellence beyond individual projects.

Course outline

  1. 01Foundations of Operational Excellence
  2. 02Assessing Organisational Maturity
  3. 03Selecting High Impact Projects
  4. 04Building the Business Case
  5. 05Leading Process Improvement Execution
  6. 06Managing Change and Resistance
  7. 07Governance Across Sites and Departments
  8. 08Sustaining Gains Long Term

Who should attend

This programme is designed for operations directors, quality directors, general managers, and senior continuous improvement leaders responsible for organisation wide performance.

Dates, venues and fees

DatesVenueDaysFeeCalendar
24 to 28 Aug 2026Mauritius5US$1,800
31 Aug to 4 Sep 2026Dubai5US$1,800
7 to 11 Sep 2026Lagos5US$1,800
14 to 18 Sep 2026Harare5US$1,800
21 to 25 Sep 2026Kampala5US$1,800
28 Sep to 2 Oct 2026Dar es Salaam5US$1,800
5 to 9 Oct 2026Pretoria5R18,000
12 to 16 Oct 2026Cape Town5R18,000
26 to 30 Oct 2026Online5US$900
2 to 6 Nov 2026Mozambique5US$1,800
9 to 13 Nov 2026Cairo5US$1,800
16 to 20 Nov 2026Accra5US$1,800
23 to 27 Nov 2026Lusaka5US$1,800
30 Nov to 4 Dec 2026Kigali5US$1,800
7 to 11 Dec 2026Nairobi5US$1,800
14 to 18 Dec 2026Durban5R18,000
21 to 25 Dec 2026Johannesburg5R18,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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