Business Process Improvement and Operational Excellence
Many South African organisations run improvement projects in isolated pockets that never add up to a coherent operational excellence strategy across sites or departments. This programme takes participants through a structured approach to business process improvement, from selecting the right projects and building a business case, through execution and change management, to embedding a management system that sustains gains across the wider organisation.
What you will be able to do
Assess an organisation's current operational maturity against recognised excellence frameworks.
Select improvement projects using data on cost, risk, and customer impact.
Build a business case that links a process improvement to measurable business results.
Apply change management techniques that reduce resistance during process improvement rollout.
Design a governance structure that tracks improvement projects across departments and sites.
Embed a management system that sustains operational excellence beyond individual projects.
Course outline
01Foundations of Operational Excellence
02Assessing Organisational Maturity
03Selecting High Impact Projects
04Building the Business Case
05Leading Process Improvement Execution
06Managing Change and Resistance
07Governance Across Sites and Departments
08Sustaining Gains Long Term
Who should attend
This programme is designed for operations directors, quality directors, general managers, and senior continuous improvement leaders responsible for organisation wide performance.
Dates, venues and fees
Dates
Venue
Days
Fee
Calendar
24 to 28 Aug 2026
Mauritius
5
US$1,800
31 Aug to 4 Sep 2026
Dubai
5
US$1,800
7 to 11 Sep 2026
Lagos
5
US$1,800
14 to 18 Sep 2026
Harare
5
US$1,800
21 to 25 Sep 2026
Kampala
5
US$1,800
28 Sep to 2 Oct 2026
Dar es Salaam
5
US$1,800
5 to 9 Oct 2026
Pretoria
5
R18,000
12 to 16 Oct 2026
Cape Town
5
R18,000
26 to 30 Oct 2026
Online
5
US$900
2 to 6 Nov 2026
Mozambique
5
US$1,800
9 to 13 Nov 2026
Cairo
5
US$1,800
16 to 20 Nov 2026
Accra
5
US$1,800
23 to 27 Nov 2026
Lusaka
5
US$1,800
30 Nov to 4 Dec 2026
Kigali
5
US$1,800
7 to 11 Dec 2026
Nairobi
5
US$1,800
14 to 18 Dec 2026
Durban
5
R18,000
21 to 25 Dec 2026
Johannesburg
5
R18,000
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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