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Business Etiquette and Professional Office Communication

Sharpen the everyday communication and etiquette skills that shape how an office is perceived, from professional email tone and telephone manner to handling difficult conversations and cross departmental requests. Grounded in South African corporate culture, the course helps administrators project confidence and professionalism in every interaction, internal or external, without resorting to scripted or robotic language.

What you will be able to do

  • Write professional emails with an appropriate tone for different audiences.
  • Handle telephone enquiries and transfers with clear, courteous language.
  • Apply workplace etiquette when interacting with senior management and clients.
  • Manage difficult or awkward conversations calmly and professionally.
  • Adapt communication style for internal colleagues versus external stakeholders.
  • Recognise common communication mistakes that damage professional credibility.

Course outline

  1. 01Foundations of Business Etiquette
  2. 02Professional Email Writing
  3. 03Telephone Manner and Enquiries
  4. 04Communicating With Senior Management
  5. 05Handling Difficult Conversations
  6. 06Internal Versus External Communication
  7. 07Cross Cultural Workplace Manners
  8. 08Avoiding Common Communication Mistakes

Who should attend

This course suits receptionists, administrative assistants, office coordinators and junior staff who communicate with clients and management daily.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 18 Aug 2026Kigali2US$1,100
24 to 25 Aug 2026Nairobi2US$1,100
31 Aug to 1 Sep 2026Durban2R10,000
7 to 8 Sep 2026Johannesburg2R10,000
21 to 22 Sep 2026Mauritius2US$1,100
28 to 29 Sep 2026Dubai2US$1,100
5 to 6 Oct 2026Lagos2US$1,100
12 to 13 Oct 2026Harare2US$1,100
19 to 20 Oct 2026Kampala2US$1,100
26 to 27 Oct 2026Dar es Salaam2US$1,100
2 to 3 Nov 2026Pretoria2R10,000
9 to 10 Nov 2026Cape Town2R10,000
23 to 24 Nov 2026Online2US$900
30 Nov to 1 Dec 2026Mozambique2US$1,100
7 to 8 Dec 2026Cairo2US$1,100
14 to 15 Dec 2026Accra2US$1,100
21 to 22 Dec 2026Lusaka2US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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