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Benchmarking and Best Practice Transfer for Operations

South African operations often know they lag competitors or sister sites but lack a disciplined way to measure the gap and close it. This course teaches structured benchmarking, covering how to choose meaningful measures, gather comparable data ethically, and adapt proven practices to local conditions. Participants learn to run a benchmarking study end to end and to transfer best practice between sites without simply copying what will not fit.

What you will be able to do

  • Explain the types of benchmarking and when each is useful.
  • Select measures that allow fair comparison between operations.
  • Gather benchmarking data ethically from internal and external sources.
  • Analyse the performance gap and identify the practices that drive it.
  • Adapt best practices to fit local conditions and constraints.
  • Plan and manage the transfer of a proven practice between sites.

Course outline

  1. 01Types and Purpose of Benchmarking
  2. 02Choosing Comparable Measures
  3. 03Ethical Data Gathering
  4. 04Analysing the Performance Gap
  5. 05Understanding the Drivers Behind Results
  6. 06Adapting Practices to Local Conditions
  7. 07Managing Best Practice Transfer
  8. 08Sustaining Gains Across Sites

Who should attend

This course suits operations managers, continuous improvement leaders, plant managers, and business analysts responsible for lifting performance toward proven benchmarks.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Pretoria3R13,000
24 to 26 Aug 2026Cape Town3R13,000
7 to 9 Sep 2026Online3US$900
14 to 16 Sep 2026Mozambique3US$1,500
21 to 23 Sep 2026Cairo3US$1,500
28 to 30 Sep 2026Accra3US$1,500
5 to 7 Oct 2026Lusaka3US$1,500
12 to 14 Oct 2026Kigali3US$1,500
19 to 21 Oct 2026Nairobi3US$1,500
26 to 28 Oct 2026Durban3R13,000
2 to 4 Nov 2026Johannesburg3R13,000
16 to 18 Nov 2026Mauritius3US$1,500
23 to 25 Nov 2026Dubai3US$1,500
30 Nov to 2 Dec 2026Lagos3US$1,500
7 to 9 Dec 2026Harare3US$1,500
14 to 16 Dec 2026Kampala3US$1,500
21 to 23 Dec 2026Dar es Salaam3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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