Benchmarking and Best Practice Transfer for Operations
South African operations often know they lag competitors or sister sites but lack a disciplined way to measure the gap and close it. This course teaches structured benchmarking, covering how to choose meaningful measures, gather comparable data ethically, and adapt proven practices to local conditions. Participants learn to run a benchmarking study end to end and to transfer best practice between sites without simply copying what will not fit.
What you will be able to do
Explain the types of benchmarking and when each is useful.
Select measures that allow fair comparison between operations.
Gather benchmarking data ethically from internal and external sources.
Analyse the performance gap and identify the practices that drive it.
Adapt best practices to fit local conditions and constraints.
Plan and manage the transfer of a proven practice between sites.
Course outline
01Types and Purpose of Benchmarking
02Choosing Comparable Measures
03Ethical Data Gathering
04Analysing the Performance Gap
05Understanding the Drivers Behind Results
06Adapting Practices to Local Conditions
07Managing Best Practice Transfer
08Sustaining Gains Across Sites
Who should attend
This course suits operations managers, continuous improvement leaders, plant managers, and business analysts responsible for lifting performance toward proven benchmarks.
Dates, venues and fees
Dates
Venue
Days
Fee
Calendar
17 to 19 Aug 2026
Pretoria
3
R13,000
24 to 26 Aug 2026
Cape Town
3
R13,000
7 to 9 Sep 2026
Online
3
US$900
14 to 16 Sep 2026
Mozambique
3
US$1,500
21 to 23 Sep 2026
Cairo
3
US$1,500
28 to 30 Sep 2026
Accra
3
US$1,500
5 to 7 Oct 2026
Lusaka
3
US$1,500
12 to 14 Oct 2026
Kigali
3
US$1,500
19 to 21 Oct 2026
Nairobi
3
US$1,500
26 to 28 Oct 2026
Durban
3
R13,000
2 to 4 Nov 2026
Johannesburg
3
R13,000
16 to 18 Nov 2026
Mauritius
3
US$1,500
23 to 25 Nov 2026
Dubai
3
US$1,500
30 Nov to 2 Dec 2026
Lagos
3
US$1,500
7 to 9 Dec 2026
Harare
3
US$1,500
14 to 16 Dec 2026
Kampala
3
US$1,500
21 to 23 Dec 2026
Dar es Salaam
3
US$1,500
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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