Skip to content

Administrative Supervisory and Team Leadership Skills

Prepare senior administrators and office supervisors to lead small teams, allocate work fairly and manage performance conversations with confidence. The programme addresses the realities of supervising administrative staff across multiple departments or branch offices, building skills in delegation, conflict resolution and coaching that help experienced administrators step confidently into a first line management role.

What you will be able to do

  • Delegate tasks fairly across an administrative team with clear expectations.
  • Conduct constructive performance conversations with underperforming team members.
  • Resolve interpersonal conflict between colleagues in the office environment.
  • Plan and allocate workloads across a small administrative team.
  • Coach junior administrators to develop their skills and confidence.
  • Apply basic leadership principles when representing the team to management.

Course outline

  1. 01Moving From Peer to Supervisor
  2. 02Delegating Tasks Effectively
  3. 03Performance Conversations That Work
  4. 04Resolving Team Conflict
  5. 05Workload Planning and Allocation
  6. 06Coaching Junior Team Members
  7. 07Representing the Team Upward
  8. 08Building Team Accountability

Who should attend

This course suits senior administrators, office supervisors, team leaders and administrators being promoted into a first line management role.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 21 Aug 2026Johannesburg5R18,000
31 Aug to 4 Sep 2026Mauritius5US$1,800
7 to 11 Sep 2026Dubai5US$1,800
14 to 18 Sep 2026Lagos5US$1,800
21 to 25 Sep 2026Harare5US$1,800
28 Sep to 2 Oct 2026Kampala5US$1,800
5 to 9 Oct 2026Dar es Salaam5US$1,800
12 to 16 Oct 2026Pretoria5R18,000
19 to 23 Oct 2026Cape Town5R18,000
2 to 6 Nov 2026Online5US$900
9 to 13 Nov 2026Mozambique5US$1,800
16 to 20 Nov 2026Cairo5US$1,800
23 to 27 Nov 2026Accra5US$1,800
30 Nov to 4 Dec 2026Lusaka5US$1,800
7 to 11 Dec 2026Kigali5US$1,800
14 to 18 Dec 2026Nairobi5US$1,800
21 to 25 Dec 2026Durban5R18,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

Related courses in Administration and Office Management

Administration and Office Management

Office Management Operations and Systems

Office managers hold together budgets, suppliers, facilities and a team that reports to somebody else. This course covers the systems that...

Next session
31 Aug to 4 Sep 2026
Venue
Accra
5 day programme
FromUS$900
Administration and Office Management

Records Management and POPIA Compliance in the Office

Filing becomes a compliance function the moment personal information is involved. Administrators build a records system with defensible...

Next session
31 Aug to 2 Sep 2026
Venue
Online
3 day programme
FromUS$900
Administration and Office Management

Executive Assistant Diary and Travel Management

Protect a principal's calendar, brief them properly, and get them through a three city trip without a single missed connection. The work is...

Next session
31 Aug to 4 Sep 2026
Venue
Pretoria
5 day programme
FromUS$900
See all Administration and Office Management courses