Writing Effective Requests, Reminders and Follow Up Messages

A large share of workplace email is spent asking people to do things, chasing overdue responses and following up on actions, yet these messages often fail to get results. This course helps professionals in African workplaces write requests and reminders that are clear, polite and hard to ignore. Delegates learn to state exactly what they need, by when, and why, while keeping working relationships strong.

What you will be able to do

Write requests that state clearly what is needed and by when.
Give the right context so the reader can act without confusion.
Compose reminders that are firm yet respectful.
Follow up on overdue actions without damaging relationships.
Use tone and structure to increase the chance of a response.
Track outstanding actions and close the loop professionally.

Course outline

01Why Requests Get Ignored
02The Anatomy of a Clear Request
03Giving Just Enough Context
04Writing Firm but Polite Reminders
05Following Up on Overdue Actions
06Tone That Keeps Relationships Strong
07Tracking and Closing the Loop
08Practice and Message Makeovers

Who should attend

This course suits administrators, project coordinators, supervisors and any professional who regularly requests information or chases actions by email and message.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Dubai	2	US$1,100
24 to 25 Aug 2026	Lagos	2	US$1,100
31 Aug to 1 Sep 2026	Harare	2	US$1,100
7 to 8 Sep 2026	Kampala	2	US$1,100
14 to 15 Sep 2026	Dar es Salaam	2	US$1,100
21 to 22 Sep 2026	Pretoria	2	R10,000
28 to 29 Sep 2026	Cape Town	2	R10,000
12 to 13 Oct 2026	Online	2	US$900
19 to 20 Oct 2026	Mozambique	2	US$1,100
26 to 27 Oct 2026	Cairo	2	US$1,100
2 to 3 Nov 2026	Accra	2	US$1,100
9 to 10 Nov 2026	Lusaka	2	US$1,100
16 to 17 Nov 2026	Kigali	2	US$1,100
23 to 24 Nov 2026	Nairobi	2	US$1,100
30 Nov to 1 Dec 2026	Durban	2	R10,000
7 to 8 Dec 2026	Johannesburg	2	R10,000
21 to 22 Dec 2026	Mauritius	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

Enquire about this course

Send your details and a consultant will confirm availability and fees.

Course

Full name*

Email address*

Phone number*

Organisation

Preferred session

Number of delegates

Anything else we should know

Keep me updated about relevant BMC Training courses and dates. You can unsubscribe at any time.

We use your details only to respond to this enquiry. See how we handle personal information under POPIA in our privacy notice.

Request the brochure

We will email the full outline for this course.

Training a whole team?

We can run Writing Effective Requests, Reminders and Follow Up Messages privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house