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Writing Effective Requests, Reminders and Follow Up Messages

A large share of workplace email is spent asking people to do things, chasing overdue responses and following up on actions, yet these messages often fail to get results. This course helps professionals in African workplaces write requests and reminders that are clear, polite and hard to ignore. Delegates learn to state exactly what they need, by when, and why, while keeping working relationships strong.

Ready to book? Secure your place on this programme.

Register for this course

What you will be able to do

  • Write requests that state clearly what is needed and by when.
  • Give the right context so the reader can act without confusion.
  • Compose reminders that are firm yet respectful.
  • Follow up on overdue actions without damaging relationships.
  • Use tone and structure to increase the chance of a response.
  • Track outstanding actions and close the loop professionally.

Course outline

  1. 01Why Requests Get Ignored
  2. 02The Anatomy of a Clear Request
  3. 03Giving Just Enough Context
  4. 04Writing Firm but Polite Reminders
  5. 05Following Up on Overdue Actions
  6. 06Tone That Keeps Relationships Strong
  7. 07Tracking and Closing the Loop
  8. 08Practice and Message Makeovers

Who should attend

This course suits administrators, project coordinators, supervisors and any professional who regularly requests information or chases actions by email and message.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Kampala2US$1,100Closed
29 to 30 Sep 2026Accra2US$1,100Closed
30 Sep to 1 Oct 2026Lagos2US$1,100Closed
1 to 2 Oct 2026Cairo2US$1,100Closed
5 to 6 Oct 2026Mauritius2US$1,100Closed
6 to 7 Oct 2026Dubai2US$1,100Closed
7 to 8 Oct 2026Online2US$900Closed
18 to 19 Nov 2026Johannesburg2R10,000Register
19 to 20 Nov 2026Cape Town2R10,000Register
23 to 24 Nov 2026Durban2R10,000Register
24 to 25 Nov 2026Pretoria2R10,000Register
25 to 26 Nov 2026Windhoek2US$1,100Register
26 to 27 Nov 2026Gaborone2US$1,100Register
30 Nov to 1 Dec 2026Maseru2US$1,100Register
1 to 2 Dec 2026Mbabane2US$1,100Register
2 to 3 Dec 2026Lusaka2US$1,100Register
3 to 4 Dec 2026Harare2US$1,100Register
7 to 8 Dec 2026Lilongwe2US$1,100Register
8 to 9 Dec 2026Blantyre2US$1,100Register
9 to 10 Dec 2026Mozambique2US$1,100Register
10 to 11 Dec 2026Nairobi2US$1,100Register
14 to 15 Dec 2026Dar es Salaam2US$1,100Register
17 to 18 Dec 2026Kigali2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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