Workplace Mediation and Conflict Resolution for HR Practitioners

Most workplace conflicts never need a hearing if they are handled early and well. This programme equips HR practitioners to mediate disputes between employees and teams, defusing tension before it hardens into grievances or resignations. It uses African workplace scenarios involving diverse teams, cultural misunderstandings and power imbalances, and gives delegates a practical mediation process they can apply immediately.

What you will be able to do

Recognise the sources and early signs of workplace conflict.
Explain the difference between mediation and formal grievance routes.
Apply a structured mediation process from opening to agreement.
Use active listening and reframing to shift entrenched positions.
Manage power imbalances and cultural differences in disputes.
Reach and record durable agreements between parties.

Course outline

01Understanding workplace conflict
02Mediation versus formal processes
03The structured mediation process
04Active listening and reframing skills
05Managing emotions and power imbalances
06Cultural sensitivity in dispute resolution
07Reaching and recording agreements
08Mediation role play and feedback

Who should attend

HR practitioners, HR business partners, employee relations officers and managers who resolve interpersonal and team disputes in the workplace.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Dar es Salaam	2	US$1,100
24 to 25 Aug 2026	Pretoria	2	R10,000
31 Aug to 1 Sep 2026	Cape Town	2	R10,000
14 to 15 Sep 2026	Online	2	US$900
21 to 22 Sep 2026	Mozambique	2	US$1,100
28 to 29 Sep 2026	Cairo	2	US$1,100
5 to 6 Oct 2026	Accra	2	US$1,100
12 to 13 Oct 2026	Lusaka	2	US$1,100
19 to 20 Oct 2026	Kigali	2	US$1,100
26 to 27 Oct 2026	Nairobi	2	US$1,100
2 to 3 Nov 2026	Durban	2	R10,000
9 to 10 Nov 2026	Johannesburg	2	R10,000
23 to 24 Nov 2026	Mauritius	2	US$1,100
30 Nov to 1 Dec 2026	Dubai	2	US$1,100
7 to 8 Dec 2026	Lagos	2	US$1,100
14 to 15 Dec 2026	Harare	2	US$1,100
21 to 22 Dec 2026	Kampala	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Workplace Mediation and Conflict Resolution for HR Practitioners privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house