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Transport Booking Desk and Customer Order Management

Focuses on the booking and order desk where transport jobs are captured, priced and confirmed before they reach dispatch. Covers taking accurate bookings, quoting rates, scheduling collection and keeping customers informed through to delivery. Built to reduce the errors, missed collections and disputes that start at the desk and cost operators customers.

What you will be able to do

  • Capture accurate transport bookings with all details dispatch and drivers need.
  • Quote and confirm rates and delivery windows in line with customer agreements.
  • Schedule collections and pass complete instructions to dispatch and drivers.
  • Keep customers informed of progress, delays and proof of delivery.
  • Handle changes, cancellations and special requirements without confusion.
  • Resolve booking related complaints and disputes professionally.

Course outline

  1. 01The Booking Desk in the Transport Workflow
  2. 02Capturing Accurate Bookings and Instructions
  3. 03Rate Quoting and Delivery Window Confirmation
  4. 04Scheduling Collections and Briefing Dispatch
  5. 05Keeping Customers Informed to Delivery
  6. 06Managing Changes and Cancellations
  7. 07Handling Complaints and Disputes

Who should attend

This programme suits transport booking clerks, customer service and order desk staff, dispatch coordinators and supervisors in transport operations.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 18 Aug 2026Lusaka2US$1,100
24 to 25 Aug 2026Kigali2US$1,100
31 Aug to 1 Sep 2026Nairobi2US$1,100
7 to 8 Sep 2026Durban2R10,000
14 to 15 Sep 2026Johannesburg2R10,000
28 to 29 Sep 2026Mauritius2US$1,100
5 to 6 Oct 2026Dubai2US$1,100
12 to 13 Oct 2026Lagos2US$1,100
19 to 20 Oct 2026Harare2US$1,100
26 to 27 Oct 2026Kampala2US$1,100
2 to 3 Nov 2026Dar es Salaam2US$1,100
9 to 10 Nov 2026Pretoria2R10,000
16 to 17 Nov 2026Cape Town2R10,000
30 Nov to 1 Dec 2026Online2US$900
7 to 8 Dec 2026Mozambique2US$1,100
14 to 15 Dec 2026Cairo2US$1,100
21 to 22 Dec 2026Accra2US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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