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The Chief Operating Officer Leadership Programme

Develops operations leaders to translate strategy into reliable execution across complex value chains and functions. The programme covers operating models, performance systems and the discipline of scaling delivery in African operating environments. Delegates learn to be the executive who makes the strategy actually happen.

What you will be able to do

  • Design an operating model that connects strategy to daily execution.
  • Build performance systems that surface issues early and drive improvement.
  • Lead productivity, quality and cost discipline across the organisation.
  • Scale operations while protecting service and reliability.
  • Coordinate functions and resolve the tensions that slow delivery.
  • Partner effectively with the chief executive and the board.

Course outline

  1. 01The Operating Officer Mandate
  2. 02Designing the Operating Model
  3. 03Performance and Management Systems
  4. 04Productivity, Quality and Cost
  5. 05Scaling Delivery Reliably
  6. 06Coordinating Functions
  7. 07Operational Risk and Continuity
  8. 08Partnering With the Chief Executive

Who should attend

Operations directors, heads of operations and senior managers preparing for or newly appointed to the chief operating officer role.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 21 Aug 2026Mauritius5US$1,800
24 to 28 Aug 2026Dubai5US$1,800
31 Aug to 4 Sep 2026Lagos5US$1,800
7 to 11 Sep 2026Harare5US$1,800
14 to 18 Sep 2026Kampala5US$1,800
21 to 25 Sep 2026Dar es Salaam5US$1,800
28 Sep to 2 Oct 2026Pretoria5R18,000
5 to 9 Oct 2026Cape Town5R18,000
19 to 23 Oct 2026Online5US$900
26 to 30 Oct 2026Mozambique5US$1,800
2 to 6 Nov 2026Cairo5US$1,800
9 to 13 Nov 2026Accra5US$1,800
16 to 20 Nov 2026Lusaka5US$1,800
23 to 27 Nov 2026Kigali5US$1,800
30 Nov to 4 Dec 2026Nairobi5US$1,800
7 to 11 Dec 2026Durban5R18,000
14 to 18 Dec 2026Johannesburg5R18,000

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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