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Smart City and Digital Service Delivery for Local Government

This course helps municipal leaders plan practical digital transformation that improves service delivery rather than chasing technology for its own sake. Participants explore online service channels, smart metering and sensors, data driven decision making and citizen self service, with attention to affordability and digital inclusion. The programme is grounded in African realities of constrained budgets, connectivity gaps and the need to reach residents who still rely on mobile and in person channels.

What you will be able to do

  • Define a realistic smart city and digital service delivery vision for the municipality.
  • Prioritise digital initiatives by service delivery value and affordability.
  • Design online, mobile and self service channels that widen access.
  • Use sensors, smart metering and data to improve operations and decisions.
  • Address digital inclusion, connectivity and data protection concerns.
  • Plan implementation, skills and governance for digital projects.

Course outline

  1. 01Smart City Concepts for Local Government
  2. 02Prioritising Digital Initiatives by Value
  3. 03Online, Mobile and Self Service Channels
  4. 04Sensors, Smart Metering and Data
  5. 05Digital Inclusion and Connectivity
  6. 06Data Protection and Governance
  7. 07Implementation, Skills and Change

Who should attend

Municipal managers, ICT and innovation officials, service delivery heads and IDP practitioners driving digital transformation in local government.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Lagos3US$1,500
24 to 26 Aug 2026Harare3US$1,500
31 Aug to 2 Sep 2026Kampala3US$1,500
7 to 9 Sep 2026Dar es Salaam3US$1,500
14 to 16 Sep 2026Pretoria3R13,000
21 to 23 Sep 2026Cape Town3R13,000
5 to 7 Oct 2026Online3US$900
12 to 14 Oct 2026Mozambique3US$1,500
19 to 21 Oct 2026Cairo3US$1,500
26 to 28 Oct 2026Accra3US$1,500
2 to 4 Nov 2026Lusaka3US$1,500
9 to 11 Nov 2026Kigali3US$1,500
16 to 18 Nov 2026Nairobi3US$1,500
23 to 25 Nov 2026Durban3R13,000
30 Nov to 2 Dec 2026Johannesburg3R13,000
14 to 16 Dec 2026Mauritius3US$1,500
21 to 23 Dec 2026Dubai3US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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