Smart City and Digital Service Delivery for Local Government
This course helps municipal leaders plan practical digital transformation that improves service delivery rather than chasing technology for its own sake. Participants explore online service channels, smart metering and sensors, data driven decision making and citizen self service, with attention to affordability and digital inclusion. The programme is grounded in African realities of constrained budgets, connectivity gaps and the need to reach residents who still rely on mobile and in person channels.
What you will be able to do
Define a realistic smart city and digital service delivery vision for the municipality.
Prioritise digital initiatives by service delivery value and affordability.
Design online, mobile and self service channels that widen access.
Use sensors, smart metering and data to improve operations and decisions.
Address digital inclusion, connectivity and data protection concerns.
Plan implementation, skills and governance for digital projects.
Course outline
01Smart City Concepts for Local Government
02Prioritising Digital Initiatives by Value
03Online, Mobile and Self Service Channels
04Sensors, Smart Metering and Data
05Digital Inclusion and Connectivity
06Data Protection and Governance
07Implementation, Skills and Change
Who should attend
Municipal managers, ICT and innovation officials, service delivery heads and IDP practitioners driving digital transformation in local government.
Dates, venues and fees
Dates
Venue
Days
Fee
Calendar
17 to 19 Aug 2026
Lagos
3
US$1,500
24 to 26 Aug 2026
Harare
3
US$1,500
31 Aug to 2 Sep 2026
Kampala
3
US$1,500
7 to 9 Sep 2026
Dar es Salaam
3
US$1,500
14 to 16 Sep 2026
Pretoria
3
R13,000
21 to 23 Sep 2026
Cape Town
3
R13,000
5 to 7 Oct 2026
Online
3
US$900
12 to 14 Oct 2026
Mozambique
3
US$1,500
19 to 21 Oct 2026
Cairo
3
US$1,500
26 to 28 Oct 2026
Accra
3
US$1,500
2 to 4 Nov 2026
Lusaka
3
US$1,500
9 to 11 Nov 2026
Kigali
3
US$1,500
16 to 18 Nov 2026
Nairobi
3
US$1,500
23 to 25 Nov 2026
Durban
3
R13,000
30 Nov to 2 Dec 2026
Johannesburg
3
R13,000
14 to 16 Dec 2026
Mauritius
3
US$1,500
21 to 23 Dec 2026
Dubai
3
US$1,500
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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