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Municipal Revenue Management, Billing and Debt Collection

Weak billing accuracy, uncollected debt and unmetered connections leave many municipalities unable to pay their bulk accounts or maintain their networks. The valuation roll and tariff setting, meter reading and billing integrity, indigent registers, credit control policy, and the revenue reporting auditors examine.

What you will be able to do

  • Trace the full revenue value chain from connection and metering through to cash receipt.
  • Test billing accuracy and reconcile the billing system to the general ledger.
  • Set cost reflective tariffs and apply the valuation roll correctly to property rates.
  • Administer the indigent register and free basic services without eroding the revenue base.
  • Apply credit control and debt collection policy consistently, including to government debtors.
  • Address the revenue findings raised repeatedly in external audit reports.

Course outline

  1. 01The municipal revenue value chain
  2. 02Property valuation, rates and tariff setting
  3. 03Metering, meter reading and unmetered connections
  4. 04Billing integrity and ledger reconciliation
  5. 05Indigent management and free basic services
  6. 06Credit control, debt collection and write off policy
  7. 07Distribution losses and electricity account risk
  8. 08Revenue reporting and audit findings

Who should attend

Chief financial officers, revenue managers, billing and metering supervisors, credit control officers, internal auditors and municipal accountants in local and district municipalities.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 21 Aug 2026Durban5R18,000
24 to 28 Aug 2026Johannesburg5R18,000
7 to 11 Sep 2026Mauritius5US$1,800
14 to 18 Sep 2026Dubai5US$1,800
21 to 25 Sep 2026Lagos5US$1,800
28 Sep to 2 Oct 2026Harare5US$1,800
5 to 9 Oct 2026Kampala5US$1,800
12 to 16 Oct 2026Dar es Salaam5US$1,800
19 to 23 Oct 2026Pretoria5R18,000
26 to 30 Oct 2026Cape Town5R18,000
9 to 13 Nov 2026Online5US$900
16 to 20 Nov 2026Mozambique5US$1,800
23 to 27 Nov 2026Cairo5US$1,800
30 Nov to 4 Dec 2026Accra5US$1,800
7 to 11 Dec 2026Lusaka5US$1,800
14 to 18 Dec 2026Kigali5US$1,800
21 to 25 Dec 2026Nairobi5US$1,800

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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