Product Liability and Consumer Law Risk Management

Help manufacturers, distributors and retailers manage the legal risk that comes with the products they place in the market. The course covers product safety duties, defect and recall handling, warranty and returns obligations, and supplier recourse. Delegates work through a product safety incident scenario and build a liability risk approach aligned to African consumer protection expectations across the supply chain.

What you will be able to do

Explain product liability and safety duties across the supply chain.
Distinguish manufacturing, design and warning related defects.
Manage recalls, withdrawals and safety communications responsibly.
Handle warranty, refund and return obligations lawfully.
Structure supplier and distributor recourse and indemnity terms.
Build a product liability risk and response framework.

Course outline

01Product Liability and Safety Duties
02Types of Product Defect and Exposure
03Recall and Withdrawal Management
04Warranties, Refunds and Returns
05Supplier and Distributor Recourse
06Consumer Complaints and Regulator Interaction
07Building a Product Liability Framework

Who should attend

This course suits quality, legal, supply chain and commercial staff in manufacturing, distribution and retail who manage product safety and consumer risk.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 19 Aug 2026	Nairobi	3	US$1,500
24 to 26 Aug 2026	Durban	3	R13,000
31 Aug to 2 Sep 2026	Johannesburg	3	R13,000
14 to 16 Sep 2026	Mauritius	3	US$1,500
21 to 23 Sep 2026	Dubai	3	US$1,500
28 to 30 Sep 2026	Lagos	3	US$1,500
5 to 7 Oct 2026	Harare	3	US$1,500
12 to 14 Oct 2026	Kampala	3	US$1,500
19 to 21 Oct 2026	Dar es Salaam	3	US$1,500
26 to 28 Oct 2026	Pretoria	3	R13,000
2 to 4 Nov 2026	Cape Town	3	R13,000
16 to 18 Nov 2026	Online	3	US$900
23 to 25 Nov 2026	Mozambique	3	US$1,500
30 Nov to 2 Dec 2026	Cairo	3	US$1,500
7 to 9 Dec 2026	Accra	3	US$1,500
14 to 16 Dec 2026	Lusaka	3	US$1,500
21 to 23 Dec 2026	Kigali	3	US$1,500

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Product Liability and Consumer Law Risk Management privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house