Outsourcing and Managed Services Contract Management
Equip commercial and operations teams to structure and govern outsourcing and managed services agreements that deliver value without losing control. The course covers scope definition, pricing models, service credits, governance forums and exit and transition rights. Delegates work through outsourcing scenarios common to African enterprises and build a contract governance framework to keep providers accountable across the life of the deal.
What you will be able to do
Define outsourcing scope, responsibilities and dependencies clearly.
Compare pricing models and align them with expected outcomes.
Structure service credits, remedies and continuous improvement terms.
Establish governance forums that keep providers accountable.
Protect data, staff and continuity within outsourcing arrangements.
Plan exit, transition and step in rights before signing.
Course outline
01Outsourcing Models and Commercial Drivers
02Scoping Services and Responsibilities
03Pricing Models and Value Alignment
04Service Credits, Remedies and Improvement
05Governance Forums and Performance Reviews
06Data, People and Continuity Protections
07Exit, Transition and Step In Planning
Who should attend
This course suits contract managers, procurement leads, operations managers and vendor governance staff responsible for outsourced and managed services relationships.
Dates, venues and fees
Dates
Venue
Days
Fee
Calendar
17 to 19 Aug 2026
Cape Town
3
R13,000
31 Aug to 2 Sep 2026
Online
3
US$900
7 to 9 Sep 2026
Mozambique
3
US$1,500
14 to 16 Sep 2026
Cairo
3
US$1,500
21 to 23 Sep 2026
Accra
3
US$1,500
28 to 30 Sep 2026
Lusaka
3
US$1,500
5 to 7 Oct 2026
Kigali
3
US$1,500
12 to 14 Oct 2026
Nairobi
3
US$1,500
19 to 21 Oct 2026
Durban
3
R13,000
26 to 28 Oct 2026
Johannesburg
3
R13,000
9 to 11 Nov 2026
Mauritius
3
US$1,500
16 to 18 Nov 2026
Dubai
3
US$1,500
23 to 25 Nov 2026
Lagos
3
US$1,500
30 Nov to 2 Dec 2026
Harare
3
US$1,500
7 to 9 Dec 2026
Kampala
3
US$1,500
14 to 16 Dec 2026
Dar es Salaam
3
US$1,500
21 to 23 Dec 2026
Pretoria
3
R13,000
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.