Negotiation Communication and Written Deal Correspondence
Deals across African business are increasingly shaped in writing, through offer letters, counterproposals, term summaries and follow up emails that carry as much weight as the meeting itself. Careless wording concedes ground or sours a relationship. This course develops the communication skills to negotiate persuasively in person and to capture agreements in writing that protect your position.
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Prepare and open negotiations with clear, confident communication.
Frame proposals and concessions in language that preserves value.
Write offer letters, counterproposals and term summaries accurately.
Confirm what was agreed in writing to prevent later disputes.
Keep correspondence professional even when talks become tense.
Recognise wording that commits the organisation prematurely.
Course outline
01Communication in the Negotiation Process
02Preparing and Opening Effectively
03Framing Proposals and Concessions
04Writing Offers and Counterproposals
05Summarising Terms in Writing
06Confirming Agreements to Avoid Disputes
07Staying Professional Under Pressure
08Negotiation and Correspondence Practice
Who should attend
This course suits sales, procurement, commercial and business development staff, and managers who negotiate and document deals with clients and suppliers.
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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