Addresses the growing focus of African regulators on fair treatment of customers and responsible market conduct. Delegates learn to translate conduct principles into product design, sales practices, disclosures and complaints handling. The course draws on treating customers fairly expectations, consumer protection legislation and financial sector conduct standards used across the region.
Conduct and compliance officers, product and marketing managers, complaints and client service leads, and risk staff in financial services, telecoms and retail.
| Dates | Venue | Days | Fee | Calendar |
|---|---|---|---|---|
| 17 to 19 Aug 2026 | Nairobi | 3 | US$1,500 | |
| 24 to 26 Aug 2026 | Durban | 3 | R13,000 | |
| 31 Aug to 2 Sep 2026 | Johannesburg | 3 | R13,000 | |
| 14 to 16 Sep 2026 | Mauritius | 3 | US$1,500 | |
| 21 to 23 Sep 2026 | Dubai | 3 | US$1,500 | |
| 28 to 30 Sep 2026 | Lagos | 3 | US$1,500 | |
| 5 to 7 Oct 2026 | Harare | 3 | US$1,500 | |
| 12 to 14 Oct 2026 | Kampala | 3 | US$1,500 | |
| 19 to 21 Oct 2026 | Dar es Salaam | 3 | US$1,500 | |
| 26 to 28 Oct 2026 | Pretoria | 3 | R13,000 | |
| 2 to 4 Nov 2026 | Cape Town | 3 | R13,000 | |
| 16 to 18 Nov 2026 | Online | 3 | US$900 | |
| 23 to 25 Nov 2026 | Mozambique | 3 | US$1,500 | |
| 30 Nov to 2 Dec 2026 | Cairo | 3 | US$1,500 | |
| 7 to 9 Dec 2026 | Accra | 3 | US$1,500 | |
| 14 to 16 Dec 2026 | Lusaka | 3 | US$1,500 | |
| 21 to 23 Dec 2026 | Kigali | 3 | US$1,500 |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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