Managing Workload Prioritisation and Team Capacity

When everything is urgent and the team is stretched thin, leaders must decide what gets done, what waits and what gets dropped. This course gives managers practical tools to see their team's true capacity, prioritise ruthlessly and protect people from being overloaded. Participants learn to allocate work fairly, push back on unrealistic demands and keep the team focused on what matters most.

What you will be able to do

Assess the real capacity and workload of your team honestly.
Prioritise competing demands using clear, defensible criteria.
Allocate work fairly across the team based on skills and load.
Protect the team from overload and constant reactive firefighting.
Push back constructively on unrealistic requests from above.
Keep the team focused on the highest value work.

Course outline

01Seeing Your Team's True Capacity
02Prioritising When Everything Is Urgent
03Fair and Smart Work Allocation
04Protecting the Team From Overload
05Managing Competing Demands From Above
06Pushing Back Constructively
07Keeping Focus on High Value Work
08Your Capacity Management Toolkit

Who should attend

This course is aimed at managers and team leaders whose teams face heavy, competing demands and who must decide priorities and allocate limited capacity.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Pretoria	2	R10,000
24 to 25 Aug 2026	Cape Town	2	R10,000
7 to 8 Sep 2026	Online	2	US$900
14 to 15 Sep 2026	Mozambique	2	US$1,100
21 to 22 Sep 2026	Cairo	2	US$1,100
28 to 29 Sep 2026	Accra	2	US$1,100
5 to 6 Oct 2026	Lusaka	2	US$1,100
12 to 13 Oct 2026	Kigali	2	US$1,100
19 to 20 Oct 2026	Nairobi	2	US$1,100
26 to 27 Oct 2026	Durban	2	R10,000
2 to 3 Nov 2026	Johannesburg	2	R10,000
16 to 17 Nov 2026	Mauritius	2	US$1,100
23 to 24 Nov 2026	Dubai	2	US$1,100
30 Nov to 1 Dec 2026	Lagos	2	US$1,100
7 to 8 Dec 2026	Harare	2	US$1,100
14 to 15 Dec 2026	Kampala	2	US$1,100
21 to 22 Dec 2026	Dar es Salaam	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Managing Workload Prioritisation and Team Capacity privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house