Managing Vehicle Warranties, Recalls and Manufacturer Relationships

Helps fleets protect the value locked in vehicle warranties and manage recalls without disrupting operations. Covers warranty terms, service conditions that keep cover valid, claim submission and working effectively with dealers and manufacturers. Written for African operators who juggle multiple brands, distant dealer networks and long parts supply chains.

What you will be able to do

Interpret vehicle warranty terms and the conditions that keep them valid.
Maintain service records that protect warranty and resale value.
Identify and submit valid warranty claims to recover repair costs.
Coordinate recalls and safety campaigns with minimal fleet disruption.
Manage dealer and manufacturer relationships to resolve disputes.
Track warranty status across a mixed brand fleet.

Course outline

01Understanding Vehicle Warranty Cover
02Service Conditions That Protect Warranties
03Preparing and Submitting Warranty Claims
04Managing Recalls and Safety Campaigns
05Working with Dealers and Manufacturers
06Warranty Tracking Across a Mixed Fleet
07Resolving Warranty Disputes

Who should attend

This course suits fleet managers, workshop managers, procurement officers and administrators handling vehicle records and supplier relationships.

Dates, venues and fees

Dates	Venue	Days	Fee
17 to 18 Aug 2026	Harare	2	US$1,100
24 to 25 Aug 2026	Kampala	2	US$1,100
31 Aug to 1 Sep 2026	Dar es Salaam	2	US$1,100
7 to 8 Sep 2026	Pretoria	2	R10,000
14 to 15 Sep 2026	Cape Town	2	R10,000
28 to 29 Sep 2026	Online	2	US$900
5 to 6 Oct 2026	Mozambique	2	US$1,100
12 to 13 Oct 2026	Cairo	2	US$1,100
19 to 20 Oct 2026	Accra	2	US$1,100
26 to 27 Oct 2026	Lusaka	2	US$1,100
2 to 3 Nov 2026	Kigali	2	US$1,100
9 to 10 Nov 2026	Nairobi	2	US$1,100
16 to 17 Nov 2026	Durban	2	R10,000
23 to 24 Nov 2026	Johannesburg	2	R10,000
7 to 8 Dec 2026	Mauritius	2	US$1,100
14 to 15 Dec 2026	Dubai	2	US$1,100
21 to 22 Dec 2026	Lagos	2	US$1,100

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Training a whole team?

We can run Managing Vehicle Warranties, Recalls and Manufacturer Relationships privately for your team, on your dates and built around your own systems. Group delivery is usually more cost effective from about six delegates.

Run this in-house