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Managing Underperformance and Corrective Action for Managers

Persistent underperformance drains team morale and quietly erodes results, yet many managers avoid tackling it for fear of conflict or getting the process wrong. This course gives leaders a fair, structured way to identify, document and address poor performance while staying within reasonable and lawful workplace practice. Participants gain the confidence to hold honest performance conversations and to support employees back to acceptable standards.

What you will be able to do

  • Distinguish between poor performance, misconduct and incapacity in the workplace.
  • Set clear performance standards and expectations that employees can be held to.
  • Document underperformance objectively using evidence rather than opinion.
  • Conduct structured corrective and counselling conversations with fairness and respect.
  • Build practical performance improvement plans with realistic milestones.
  • Escalate consistently and fairly when improvement does not materialise.

Course outline

  1. 01Understanding Performance, Conduct and Incapacity
  2. 02Setting and Communicating Clear Standards
  3. 03Spotting Early Signs of Underperformance
  4. 04Documenting Performance Objectively
  5. 05Holding the Corrective Conversation
  6. 06Building a Performance Improvement Plan
  7. 07Following Through and Escalating Fairly
  8. 08Rebuilding Trust After Correction

Who should attend

This course is designed for line managers, supervisors and team leaders who are responsible for the day to day performance of staff and who work closely with human resources on corrective processes.

Dates, venues and fees

DatesVenueDaysFeeCalendar
17 to 19 Aug 2026Mozambique3US$1,500
24 to 26 Aug 2026Cairo3US$1,500
31 Aug to 2 Sep 2026Accra3US$1,500
7 to 9 Sep 2026Lusaka3US$1,500
14 to 16 Sep 2026Kigali3US$1,500
21 to 23 Sep 2026Nairobi3US$1,500
28 to 30 Sep 2026Durban3R13,000
5 to 7 Oct 2026Johannesburg3R13,000
19 to 21 Oct 2026Mauritius3US$1,500
26 to 28 Oct 2026Dubai3US$1,500
2 to 4 Nov 2026Lagos3US$1,500
9 to 11 Nov 2026Harare3US$1,500
16 to 18 Nov 2026Kampala3US$1,500
23 to 25 Nov 2026Dar es Salaam3US$1,500
30 Nov to 2 Dec 2026Pretoria3R13,000
7 to 9 Dec 2026Cape Town3R13,000
21 to 23 Dec 2026Online3US$900

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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